Help Desk Specialist

Confidential

Jerusalem, Israel permanent

Posted: January 30, 2026

Quick Summary

We are seeking a highly motivated and technical professional to join our team as a Help Desk Specialist in our Jerusalem office. The ideal candidate will have experience in IT support and a strong technical background, with excellent communication skills and the ability to work in a fast-paced environment.

Required Skills

Job Description

NBN is looking for a service-oriented and self-motivated Helpdesk Specialist to join our innovative and cutting-edge IT team, supporting a staff located in multiple locations. The position is full-time and based in our Jerusalem office.

In this role, you will work as part of our Systems team and under our Sr. Systems Admin on maintaining and monitoring the computer systems and networks for our organization. You will be tasked with solving complex technical issues and will also collaborate with team members to assist them with their technical requirements and solutions.

Responsibilities

Network servers and technological tools maintenance, and management

Test, evaluate, and implement new technology for the business

Maintain Microsoft Windows Servers / Azur VM’s and Entra environment

Management of Active Directory, 365, GPOs, Backups, SharePoint and environment

Support and maintain The Jerusalem office as part of our helpdesk team.

User Setup and installation: Windows, Office, Anti-Virus, VPN, ZTNA

Evaluate and implement solutions for security issues

Requirements

Proven experience as a Helpdesk Specialist or similar role

Proven systems experience and helpdesk skills

Experience in PC, Server, Networking hardware, and 365 / Azure services
Up-to-date knowledge of the latest IT and software trends

Experience with Networks (LAN, WAN), network printers and patch management

Experience with system security

Experience with data backup and recovery solutions.

Knowledge of DNS and DHCP

Familiarity with standard Cellular phone equipment, setup, transfer, backup and problem solving.

Resourcefulness and problem-solving aptitude; ability to research and find solutions for IT-related problems.

Excellent communication skills in English and Hebrew

Ability to interface with and offer Helpdesk support for employees in a calm, professional and pleasant way

BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus

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