Help Desk Specialist

Latitudeinc

Houston, TX contract

Posted: April 6, 2026

Required Skills

Job Description

Summary

The Help Desk Specialist provides Tier 1 onsite technical support, resolving hardware, software, and peripheral issues for clients. This role serves as a primary point of contact, ensuring timely issue resolution, clear communication, and high client satisfaction.

Key Responsibilities

• Deliver onsite technical support for desktops, applications, and peripherals.

• Maintain regular onsite support for assigned clients.

• Troubleshoot issues, manage tickets, and document resolutions in real time.

• Build strong client relationships and understand client environments.

• Ensure systems are maintained in line with SLAs and internal procedures.

• Perform routine system checks and collaborate on proactive improvements.

• Communicate effectively with clients and manage expectations.

• Contribute to documentation and continuous process improvements.

• Perform additional duties as needed.

Required Skills & Knowledge

• Basic IT knowledge (Windows/macOS, networking, Active Directory, Microsoft 365).

• Familiarity with LAN/WAN, wireless, and endpoint troubleshooting.

• Strong problem-solving, time management, and organizational skills.

• Excellent communication and customer service abilities.

• Attention to detail in documentation and ticket management.

Qualifications

• Associate’s degree in IT or related field (or equivalent experience).

• 1–3 years of IT support experience.

• Certifications (e.g., CompTIA A+, Network+, Security+) preferred.

#LAT

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