HELP DESK REP

GlobalChannelManagementInc

Westminster, MA, United States contract

Posted: October 18, 2016

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Quick Summary

The Help Desk REP is responsible for providing technical support to customers via phone, email, and chat. The ideal candidate should have excellent communication skills, be able to troubleshoot technical issues, and have experience with various software applications.

Required Skills

Help Desk Support Windows 2000 A+ Network Troubleshooting Laptop Imaging Customer Service Customer Satisfaction

Job Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

so considered the Initial Point of Contact or Help Desk Specialist for ALL incoming customer technical
issues (including outside vendors). Processes customer queries/issues. Follows document blueprints and standard operating procedures. Ensures accurate logging of all calls. Achieve high customer satisfaction
levels.

Windows 2000 Server operating system.

3+ years working Help Desk Support, certified A+ or MCP preferred, Network/Desktop troubleshooting
experience with: Re-Imaging Desktops, Windows XP Operating Systems, Windows 2000 Server operating system.

$19/hr

3 MONTHS

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