Help Desk Operator

We are Printec!

Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.

From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier.

Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.

Did you know that Printec is behind your daily transactions?

Watch the video to discover some of our business solutions.

We are seeking candidate for the Help Desk Operator position.

You will be responsible to improve Printec's product performance and customer satisfaction through on-time & effective pattern identification and problem resolution with a limited degree of supervision. You will bring specialized skills, customer focus, problem solving & multi-tasking skills, passion for technology & best practice sharing, and a proven track record for delivering results.

Responsibilities

§ Accepting customer requests via IMS, phone, e-mail;

§ Record the data in IMS system with all required parameters;

§ Analyse customer requests and provide proper guidance to the customer;

§ Work together with others in order to allocate and dispatch proper resources for resolution of customer requests;

§ Observe internal rules in communication with the customer;

§ Creating new terminals, managing the terminals and the parameters on the TMS;

§ Testing the terminals and preparing terminals to fill the security keys;

§ Loading security keys in terminals according to the VISA certification procedure;

§ Provide reporting to the direct manager or other team members upon request.

Requirements:
§ High school Degree, preferably in Engineering or field related to IT (optional)

§ Understanding of basic IT systems such as MS Office, and the ability to pick up new systems quickly

§ Communication skills, able to deal with customers on the phone or email in a calm and professional way

§ Knowledge of Fiscal platform rules (optional)

§ Croatian Language knowledge is a must

Work experience as dispatcher or relevant position - would consider as an advantage.

Position is hybrid one - combination of remote and office based (Zagreb, CRO).

Benefits:
We are offering performance bonus based on your results, HYBRID work (i.e. remote work combined with office based work), flexible working hours, tax free fees depending on results, an inclusive, caring and friendly work environment, opportunities for growth and career development in a fast-changing and dynamic IT sector in a team of dedicated, ambitious and team-oriented professionals.

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