Help Desk Manager (Perm Hire)

FuturewaveSystems

Columbus, GA, United States permanent

Posted: April 14, 2016

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Quick Summary

Help Desk Manager is responsible for overseeing timely delivery of quality technical support service to clients, with a focus on providing excellent customer service and resolving technical issues efficiently.

Required Skills

IT Windows Systems Networking Microsoft Certification SCCM Third Level Technical Support Personnel Management Customer Service

Job Description

is a financial services company based in Columbus, Georgia, with approximately $29 billion in assets. They provide commercial and retail banking, investment, and mortgage services to customers.

Job Duties and Responsibilities:

A help desk manager's job is to oversee timely delivery of quality technical support service to clients, whether they are internal clients working for the same company or external clients who have contracted technical support service. This requires both knowledge of the software or hardware systems being supported and effective personnel management skills.

Often, help desk managers are responsible for supporting windows-based software systems with a networking component. In these cases, employers may prefer help desk managers who are Microsoft-certified and have other certifications specifically in the type of hardware or software they will support. Employers may also choose to hire individuals with previous management experience.

Minimum Experience:

12 years of IT work experience in multiple IT areas in a multi-tier environment and 2 years of relevant enterprise wide architecture experience. Experience with SCCM.

Call me directly at 630 473 6464 or send me an email at egrajo@futurewavesystems. com. Talk to you soon :)

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