Help Desk Junior (Brasil y México).

Confidential

Remote job permanent

Posted: April 28, 2026

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Quick Summary

Help Desk Junior: Create and update process documentation for technical support services.

Required Skills

Customer Service Technical Support Ticket Management Documentation Communication Time Management Problem Solving Attention to Detail Resourcefulness Proactivity

Job Description

• Create and update process documentation.

• Assignment, tracking and closure of technical support services provided to different clients of GSB Solutions. These activities include:

• Access the ticket management system, for the services assignment.

• Request notification from the engineer in case any problem arises during the service.

• Record the services performed in the corresponding database or ticket management systems.

• These activities are not limiting.

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