Help desk

GlobalChannelManagementInc

Jacksonville, FL, United States contract

Posted: April 10, 2017

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Quick Summary

Help desk support is a critical function in our global channel management team, where we provide top-notch support to our clients. As a Help desk specialist, you will be responsible for resolving customer inquiries and issues in a fast-paced environment. You will need to have excellent communication and problem-solving skills to deliver high-quality support to our clients.

Required Skills

Technical Support A+ IT Operations Communication Skills Analytical Skills Problem Solving Customer Service Technical Knowledge Certifications Teamwork

Job Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Knowledge & Experience:

• Minimum of 3-5 years of
2nd level technical support experience in a fast-paced support center
with a high incoming phone call volume.
• Associate's Degree in Computer Science, Engineering or a directly related field.
• A+ Certification preferred
• Two to four years of professional IT experience.
• Strong knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently.
• Good
analytical and communication skills, sound judgement, and the ability
to work effectively with employees and other IT staffs.

$22/hr

6 months

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