Help desk analyst

Paradigminfotech

Edison, NJ, United States permanent

Posted: May 21, 2015

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Quick Summary

Help desk analyst with experience in customer care and reporting requirements, proficient in Zendesk and MS Excel, with a focus on delivering high-quality solutions and cost-efficient processes.

Required Skills

Go SAP Excel

Job Description

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Location
Edison, NJ

Skillsets Required

- Experience with BI tools in a Customer Care or Helpdesk environment
- Working with various TMS tools
- Data Analysis experience in discussing reporting requirements and creating reports
- Experience with Zendesk / Good Data is useful
- Proficient in MS Excel, creating reports, working with pivots and macros
- Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required

Experience Level
- 5 + years
- 2 - 3 years in a Customer Care / Heldesk environment

Duration
6 months

Start date
ASAP

Location
Edison, NJ

Skillsets Required

Experience Level
- 5 + years
- 2 - 3 years in a Customer Care / Heldesk environment

Duration
6 months

Start date
ASAP

All your information will be kept confidential according to EEO guidelines.

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