[HELLOCONNECT] Commercial Operations Coordinator

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, the Commercial Operations Specialist serves as the engine room of the Category team, responsible for the technical integrity and administrative excellence of our product catalog. Reporting to the Commercial Ops and Supply Chain Manager (Boston, USA), you will ensure that every SKU, recipe, and bundle is accurately onboarded, maintained, and offboarded. Your work ensures that all customer-facing product information is accurate, compliant with US standards, and commercially optimized—contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don’t meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Product Data Management & Onboarding

• End-to-End Setup: Execute the technical onboarding of SKUs, recipes, and bundles by accurately setting up product data, pricing, tags, and attributes in internal systems.

• Digital Shelf Ownership: Ensure product descriptions, imagery, and content are accurate, compelling, and customer-ready across all live channels.

• Compliance Validation: Review and validate product information against US food labeling requirements, including allergens and nutritional disclosures.

• Catalog Maintenance & Lifecycle Management

• Dynamic Updates: Perform bulk catalog updates for pricing changes, promotions, and seasonal assortment shifts.

• Product Offboarding: Manage the sunset process for discontinued items, ensuring clean removal from live platforms to avoid out-of-stock issues and customer friction.

• Data Quality Audits: Conduct regular database checks to identify and resolve duplicates, broken links, and outdated or incorrect metadata.

• Commercial Support & Reporting

• Single Source of Truth: Own and maintain the Master Product Catalogue to support Commercial and Supply Chain teams.

• Assortment & NPD Support: Prepare data exports and track New Product Development status during range reviews.

• Performance Insights: Generate and review reports using tools such as Looker or ThoughtSpot to support commercial decision-making.

What you’ll bring

• Relevant Experience: At least 2 years of experience in eCommerce Operations, Product Data Management, or a similar administrative role. Background in Food & Beverage or Retail is highly preferred.

• Data & Technical Skills: Advanced proficiency in Google Sheets/Excel, including working with large datasets, complex formulas, and data-cleaning techniques. Experience with CMS platforms, PIM tools, or digital catalog systems is required; Notion experience is a plus.

• Attention to Detail: A strong sense of data accuracy and quality, with an understanding that even minor errors in pricing, allergens, or product details can significantly impact the customer experience.

• Communication Skills: Excellent written and verbal English communication skills, with the confidence to proactively flag data discrepancies and collaborate with US-based stakeholders.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication

• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind

• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform

• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures

• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location: Work from home – Please note that you will need to visit our BGC office to pick up your equipment.

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

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