Hebrew Travel Support Agent - Sofia, Fully Paid Relocation

Mercier Consultancy is looking for a Hebrew Travel Support Agent to join our team in Sofia, Bulgaria, with a fully paid relocation package. This exciting role offers the chance to work in an exciting and vibrant environment while supporting travelers and clients to have the time of their lives!

As a Hebrew Travel Support Agent, you will provide top-tier customer support by assisting Hebrew-speaking customers with their travel plans, inquiries, and resolving any issues that arise during their booking experience. You will be an essential part of the team ensuring all clients receive outstanding service tailored to their needs.

Responsibilities

• Provide exceptional customer support to Hebrew-speaking travelers via phone, email, and chat
• Assist clients with booking processes, changes, cancellations, and other travel-related requests
• Effectively resolve customer issues with empathy and professionalism
• Maintain accurate documentation of customer interactions and transactions
• Collaborate with internal teams to enhance service quality and customer satisfaction

Requirements:
• Fluent in Hebrew and English (spoken and written)
• Strong communication and interpersonal skills
• Customer service experience, preferably in travel or related industries
• Problem-solving abilities and attention to detail
• Adaptability and willingness to relocate to Sofia, Bulgaria
• Professional and friendly demeanor with a customer-oriented approach
• Motivated to work in a dynamic, fast-paced multicultural environment

Benefits:
• Competitive Monthly Salary,
• Relocation paid to Bulgaria,
• Help finding your new home,
• Paid training and growth possibilities,
• and more!