Hebrew speaking tech and sales support for leading tech company in Greece

Mercier Consultancy is excited to offer an outstanding opportunity for a Hebrew Speaking Tech and Sales Support Specialist to join a leading tech company in Greece. In this dual-role position, you will provide both technical support and sales assistance to Hebrew-speaking customers, ensuring a seamless and satisfying experience.

You will play a vital part in troubleshooting technical issues, guiding customers through product features, and facilitating sales processes. If you possess strong communication skills, a passion for technology, and a customer-focused mindset, we encourage you to apply and become a valued member of our team.

Responsibilities

• Provide technical support in Hebrew via phone, email, and chat, addressing customer inquiries and resolving technical issues
• Assist customers with sales-related questions, including product information, pricing, and order processing
• Guide customers through product features and usage to enhance their experience
• Document all customer interactions accurately in the CRM and support systems
• Collaborate closely with sales and technical teams to escalate and resolve complex matters
• Stay updated on company products, promotions, and industry trends
• Participate in ongoing training to improve technical knowledge and sales techniques

Requirements:
• Fluency in Hebrew and English, both written and spoken, is essential. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Experience in technical support and/or sales support roles is preferred
• Strong communication, problem-solving, and interpersonal skills
• Customer-oriented approach with the ability to manage multiple tasks efficiently
• Familiarity with CRM and customer support software is an advantage
• Ability to work effectively in a fast-paced and dynamic environment

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Bonus package
• Free Greek Course
• And More...