Hearing Officer I or II

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Office of the Chief Administrative Officer (“CAO”) works to modernize City government and improve the efficiency and effectiveness of City services. We focus on innovating and strengthening the City’s administrative functions and enabling resident-facing departments to evaluate, plan and continually improve their service delivery. 

 

The following departments and functions report to the CAO: Human Resources and Talent, Office of Innovation and Technology, Procurement, Fleet, Public Property, Records, Office of Administrative Review, Bureau of Administrative Adjudication, Open Data and Digital Transformation, Contracting and Performance Management.  

 

The Office of Administrative Review- addresses in-person and online ticket disputes for red light camera and speed camera enforcement and code violations.  

 

Position Summary 

 

Conducting Photo Enforced Red Light, Speed Camera, and Code Violation hearings.  

• Handling in-person hearings and rendering decisions  

• Administratively reviewing hearings based on documentation submitted.  

• Reviewing documents for approval of late fee waivers and other administrative issues 

• Handling customer service issues in regard to red-light, speed camera and code violations.  

• Performing such other tasks as may be, from time to time as required by the Office of Administrative Review- such as answering the phones, fielding questions, and in- take for customer service.  

 

Essential Functions 

 

The successful candidate will be able to evaluate documents and testimony to- within applicable law- render decisions and communicate the decision to the party making the appeal.  

 

Candidate must also be able to explain process, operate ZOOM hearings, and quickly learn databases and systems.  

 

 

 

Competencies, Knowledge, Skills and Abilities 

 

All hearings require the use of the ticket data-bases for research of imaged documents, photographs, the transactional history, the citation itself and the entry of the Hearing Officer’s decision to uphold, reduce or dismiss any charges.  

 

Ability to quickly obtain information from a relational data-base; have good personal computer and keyboard skills.  

 

Ability to familiarize, understand and retain knowledge of certain regulations and rules regarding administrative hearings subjects such as the red-light camera and speed camera enforcement codes, and code violations. 

 

Ability to note decisions in a clear, concise language which are obtained as part of public record.  

 

 

 

Applicants must have: 

 

• A high school diploma; Bachelor’s Degree a plus. 

 

• Excellent customer service and communication skills. 

 

• Ability to work and make sound decisions in a stressful and very fast paced environment. 

TO APPLY: Interested candidates must submit a resume.

Salary Range: $50,000- $60,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx