Healthlab Direct Send Processor Full Time Days

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The HealthLab Direct Send Processor reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Under the direction of the Manager, the HealthLab Direct Send Processor is accountable in coordinating the direct send workflow. This position includes processing specimens, sending out tests, and resulting send out tests. This position will coordinate with clients, Physicians, Lab leadership team, Med Techs, Phlebotomist, Sales, and Service representatives on any referred testing process. This position also is responsible for liaising with Healthlab clients and Lab operations on direct send process.

Responsibilities:

• Responsible for acquiring written orders from clients.
• Responsible for entering test orders in lab information system(s)
• Responsible for reconciling invoices from reference labs.
• Responsible for entering charges for misc. referred testing.
• Receives specimens and enters accession information into laboratory information system(s).
• Responsible for sending specimens to reference labs.
• Responsible for the accuracy of collected specimens against orders.
• Investigates and resolves patient technical problems and helps in workflow problems.
• Prepares specimens for delivery to testing departments or shipment to external laboratories.
• Performs disposal of specimens as appropriate.
• Responsible for result entry.
• Responsible for answering phone calls, enter orders and verbally or electronically communicates results.
• Ensures compliance with all federal, state, local, JCAHO, CAP, multi-disciplinary, hospital regulations, policies and procedures.
• Reviews and maintains send out test codes
• Coordinates with lab leadership to ensure that all computer systems related changes for referred testing, e.g. test code builds, test code validations, interfaces with reference labs, are appropriately planned and executed per department policy and have receive documented approval at all steps.
• Adheres to hospital and department policies and procedures.
• Coordinates and tracks movement of specimens sent directly to reference labs.
• Organizes courier activities, including storage specimens, managing information accrued from point of origin to delivery, orchestrating specimen movements, and arranging for services as necessary.
• Participates in and presents at laboratory meetings and continuing education programs related to referred testing.
• Other duties as assigned

Required:

• Have at least two years of clinical experience in the laboratory
• High school diploma or equivalent
• Excellent communication and negotiation skills.
• Good management and organizational skills.
• Strong problem-solving skills.
• Knowledgeable in Microsoft Office-Word/Excel/Power Point

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.