Healthcare Virtual Assistant - experienced with GHL

Job Title: Healthcare Virtual Assistant – experienced with GHL

Position Type: Part-time

Work Hours: 1:00 PM – 5:00 PM PST

Training Schedule: 7:00 PM – 10:00 PM PDT during initial onboarding

Work Days: Monday – Friday

Salary: $5 – $6 per hour (depending on experience)

Job Code: TSA-KT

Workplace: Remote

Preferred Candidate Location: Philippines or Latin America

About Our Client

Client is looking for a reliable and proactive Healthcare Virtual Assistant to support a growing healthcare practice with patient communication, CRM management, and appointment coordination.

This role is ideal for someone who is comfortable making outbound calls, skilled with CRM tools (especially Go High Level), and confident communicating with patients and leads.

The VA will help ensure that leads are followed up with, patients show up to their appointments, and the CRM system runs efficiently with proper automation and tracking.

Core Responsibilities

Outbound Calls (Top Priority)

• Make follow-up calls to leads and existing patients
• Reach out to patients regarding upcoming appointments
• Maintain consistent communication to increase patient engagement

CRM Management (Go High Level)

• Manage patient and lead data inside Go High Level (GHL)
• Set up and manage CRM automations
• Track leads and appointments inside the system
• Ensure follow-up sequences are properly maintained

Lead Follow-Up & Appointment Reminders

• Send messages to leads and patients
• Confirm upcoming appointments
• Follow up with patients who have booked calls or consultations

Additional Responsibilities

Scheduling & Patient Coordination

• Appointment scheduling and reminders
• Coordinating with healthcare professionals when needed

Patient Communication

• Respond to patient inquiries
• Provide updates or reminders through calls, email, or text

Telehealth & Patient Systems

• Assist with telehealth platform coordination when needed
• Maintain accurate patient records

Administrative Support

• Email management (sorting, prioritizing, responding)
• Sending newsletters or updates when required
• Managing spreadsheets in Google Sheets

Systems & Tools Used

• Go High Level (GHL) – CRM
• Biochem system
• Google Sheets
• Telehealth platforms

Requirements:
Go High Level CRM Experience (Required)

• Candidates must already be comfortable using Go High Level, including automation and lead management.

Outbound Calling Skills

• Comfortable making follow-up calls to leads and patients
• Confident speaking on the phone

Sales-Oriented Mindset

• Ability to communicate services effectively
• Comfortable converting leads into booked appointments

Strong Communication Skills

• Clear English speaking ability
• Professional and friendly tone with patients

Customer Service Experience

• Ability to handle patient inquiries with empathy and professionalism

Reliability and Dedication

• Must be dependable and consistent
• Must be able to focus on this role without divided attention

Deal Breakers

• No experience with Go High Level CRM
• Unwilling to make outbound calls
• Poor communication or unclear English
• Divided attention from multiple clients during working hours

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits:
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.