Healthcare Virtual Assistant - Credentialing & Patient Support

Job Title: Healthcare Virtual Assistant – Credentialing & Patient Support

Position Type: Full-Time

Work Hours: 9:00 AM – 6:00 PM EST

Work Days: Monday – Friday

Salary: $5 – $6 per hour (depending on experience)

Job Code: JL-CUCW

Preferred Candidate Location: Philippines

About Our Client

Our client is seeking a highly organized and proactive Healthcare Virtual Assistant to support the operations of a fast-growing U.S.-based medical practice. This role is ideal for someone with healthcare administration experience, strong patient communication skills, and familiarity with medical workflows and technology-driven practices.

You will play a key role in credentialing, administrative workflow management, patient intake monitoring, and revenue cycle support, helping ensure smooth day-to-day operations as the clinic continues to grow.

This position is perfect for candidates who enjoy working independently, managing multiple processes, and contributing to the launch and growth of a modern healthcare practice.

Top Priority Responsibilities

• Credentialing and Insurance Setup / Verification
• Administrative Task and Workflow Management
• Patient Intake Application Monitoring & Customer Support

Key Responsibilities

Credentialing & Insurance

• Manage provider credentialing and insurance enrollment
• Perform insurance verification and assist with prior authorizations
• Track provider licenses and compliance requirements

Administrative & Practice Operations

• Handle administrative tasks and workflow coordination for the practice
• Support practice launch operations as the clinic is being set up
• Provide general administrative support for day-to-day operations
• Assist with project management and task tracking

Patient Support & Intake Monitoring

• Monitor the patient intake application
• Provide customer service support for patient intake issues
• Communicate with patients through inbound and outbound calls
• Ensure a smooth patient onboarding experience

Billing & Revenue Cycle Support

• Assist with medical billing processes
• Support revenue cycle management workflows
• Help with scheduling and insurance-related billing tasks
• Potential involvement in full RCM for concierge telehealth services

Charting & Technology Integration

• Manage charting workflows within the EHR
• Support AI scribe integration and documentation workflows
• Assist with automation and AI-powered tools used by the practice

Marketing & Patient Engagement

• Conduct patient outreach to the existing patient base
• Coordinate light marketing initiatives
• Support patient engagement efforts

Tools Used

• AdvancedMD EHR

Ideal Candidate Profile

The ideal candidate is someone who:

• Has healthcare administration experience
• Is comfortable working in a technology-driven, automation-focused environment
• Can manage multiple workflows independently
• Thrives in a startup or practice launch environment
• Demonstrates excellent organization and project management skills

Requirements:
• Healthcare administration experience preferred
• Experience with medical billing, scheduling, insurance verification, or prior authorization
• Experience using AdvancedMD EHR strongly preferred
• Previous experience working as a Virtual Assistant is preferred but not required
• Medical degree or medical license is NOT required

Basic requirements

• Must be highly proficient in speaking and writing English
• Must have relevant healthcare or administrative work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits:
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.