Healthcare Team Leader | Remote

URGENT HIRING - Healthcare Team Leader | Remote

Location: Makati (Valero) | Work Setup: Remote

Only candidates who can fully commit to start January 29, 2026, will be entertained and processed.

Role Overview:

Seeking an experienced Healthcare Team Leader to lead a dynamic team of agents. Our team handles claims-related phone calls from providers and members for a prominent US client in the dental healthcare industry.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of call center operations.

Core Responsibilities:

Team Leadership: Lead and motivate a team of customer service agents to achieve and exceed performance metrics.

Performance Management: Monitor and evaluate agent performance, providing coaching and feedback to improve service quality and efficiency.

Training and Development: Identify training needs and conduct training sessions to enhance the skills and knowledge of the team.

Quality Assurance: Ensure adherence to quality standards and procedures to deliver exceptional customer service experiences.

Problem Solving: Address and resolve escalated customer issues promptly and effectively, maintaining a high level of customer satisfaction.

Reporting: Prepare and present reports on team performance, customer feedback, and other relevant metrics to management.

Collaboration: Work closely with other departments and stakeholders to improve processes and ensure seamless operations.

Compliance: Ensure compliance with company policies, industry regulations, and client requirements.

Initiative Looking for someone that will take initiative and go the extra mile whenever any kind of obstacle arises.  

Required Qualifications 

Graduate of any 4-5years course

Must have at least 4 to 5 years of BPO Operations experience

Must have at least 2-3 years of US Healthcare BPO Team Leader experience 

Experience handling plans, billing/claims, and Medical & Dental

Strong knowledge of insurance policies, coverage, and regulations

Excellent communication, problem solving, and people management skills.

Ability to multi-task and handle high-volume workloads

Experience supporting Medicare members/patients

Familiarity with ICD-9/ICD-10 coding and claims processing

Detail-oriented with strong analytical abilities

Requirements:

Proficiency in computer systems and CRM tools.

Willing to work on shifting schedules, graveyard shift, holidays and weekends if required.

Candidate residing in Manila or nearby provinces is preferred.

Can start ASAP. This is an urgent hiring.

**Work Arrangement: This position is currently offered on a REMOTE work basis. However, please note that this is a performance-based role, and the company reserves the right to require employees to report onsite at any time based on business needs, performance evaluations, operational requirements. Flexibility to transition to an office-based setup when necessary is expected.

***WORK FROM HOME REQUIREMENTS***

Requires a stable primary internet connection of at least 50Mbps,

Reliable backup connection to ensure continuity of remote work.

Speed test required during interview.

Ability to directly hardwire to your modem

Quiet, dedicated work area.

Why You’ll Love Working with Us:

🏠 Work Remotely

💰 Competitive Pay + 13th Month Salary

🩺Comprehensive HMO Coverage (Medical & Dental)

💻 Equipment Provided 

Ready to Grow Your Career?

We’d love to meet you! Click “Apply Now” and tell us why you’d be a great addition to the Imagenet team.

COMPANY OVERVIEW:

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers. 

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers.  The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually.  The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.