Healthcare Operations & Care Coordination Specialist

Job Title: Healthcare Operations & Care Coordination Specialist

Job Code: [KL-VK]

Position type: Full-time

Work Hours: 9:00 AM – 6:00 PM (Eastern Time), Monday through Friday

Note: Occasional overtime on Saturdays

Salary: $5-$7 per hour depending on experience

Key Responsibilities:

• Oversee appointment scheduling, reminders, and proactive patient follow-ups to ensure continuity of care.
• Manage and maintain EMR systems, including pulling, structuring, and auditing medical records for accuracy and compliance.
• Handle patient inquiries via phone, email, and portals while coordinating with providers, labs, pharmacies, and insurance companies.
• Support telehealth platforms and assist providers with documentation and virtual care workflows.
• Develop and standardize SOPs, create training materials, and improve internal processes.
• Prepare reports, spreadsheets, and presentations for operational tracking and performance monitoring.
• Assist with insurance verification, claims follow-ups, and general administrative support to enhance revenue cycle efficiency.

Requirements:
Experience Requirements

• At least 1 year of experience in appointment scheduling, reminders, and patient follow-ups to ensure continuity of care.
• Proficient in managing EMR/EHR systems, including record auditing for accuracy and compliance.
• Strong patient communication skills and experience coordinating with providers, labs, pharmacies, and insurance companies.
• Familiarity with telehealth platforms and provider documentation support.
• Ability to develop SOPs, training materials, and improve internal processes.
• Skilled in preparing reports and tracking operational performance.
• Knowledge of insurance verification, claims follow-ups, and revenue cycle support.
• Detail-oriented with strong organizational and communication skills.

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits:
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.