Healthcare Client Support & Administrative Assistant

Role Overview
We are a small medical practice based in Honolulu, Hawaii seeking a full-time Healthcare Client Support & Administrative Assistant to replace and support key functions previously handled by an in-house W-2 employee.
This role is primarily client-facing and focused on phone and email support, scheduling
assistance, and general administrative coordination. The ideal candidate has prior experience in
a healthcare setting, understands HIPAA compliance, and is comfortable interacting with
patients and insurance-related inquiries in a professional, empathetic manner.

Key Responsibilities
Client & Patient Support
● Answer inbound phone calls and respond to client inquiries professionally
● Respond to emails and follow up on patient questions or requests
● Provide clear, calm, and friendly communication to patients
● Serve as a primary point of contact during business hours (Mon–Fri)

Administrative Support
● Assist with appointment coordination and scheduling support
● Update and maintain basic patient information as directed
● Support providers with administrative follow-ups as needed
● Maintain accurate records and documentation in accordance with practice standards

Healthcare Systems & Tools
● Use the practice’s Electronic Medical Record (EMR) system for basic tasks
● Work within the phone system to manage inbound and outbound calls
● Utilize Google Workspace for email, calendars, and internal communication
● Follow all internal workflows and compliance guidelines

Required Skills & Experience (Must-Haves):
• Prior experience in healthcare (medical office, clinic, healthcare support role, etc.)
• HIPAA training or strong understanding of HIPAA compliance
• Excellent spoken and written English
• Comfortable handling phone-based patient communication
• Professional, empathetic, and patient-focused communication style
• High level of discretion and confidentiality

Nice to Have:
• Experience working with Electronic Medical Records (EMRs)
○ Familiarity with Charm Health is a plus
• Experience using RingCentral or similar phone systems
• Experience supporting medical providers or small practices
• Prior remote healthcare support experience

Tools & Systems:
• Charm Health (EMR)
• RingCentral (phone system)
• Google Workspace (email, calendar, docs)

Why This Role:
• Stable, full-time role with a growing medical practice
• Clear responsibilities and consistent schedule
• Meaningful patient-facing work
• Long-term opportunity replacing an in-house role

Why Join Assist World?

100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$300 tenure bonus every 6 months
$500 entry monthly raffle
NO TRACKER. NO PROBLEM