Healthcare Account Manager

About the Company: Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness.

At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow. 

Schedule: Monday - Friday 9 am-5 pm

Location: Field-Based NYC Metropolitan Area 

Position Summary: As an Account Manager, you will play a key role in expanding True Care’s referral network through strong, established relationships with healthcare facilities and community partners. This role focuses on developing and maintaining referral pipelines with hospitals, skilled nursing facilities (SNFs), nursing homes, rehab centers, and related healthcare organizations, while also increasing brand awareness within diverse communities. Your ability to build trust, navigate healthcare systems, and communicate across cultures will help ensure True Care’s services are accessible, respected, and consistently top of mind.

Key Responsibilities

Develop, manage, and grow referral relationships with hospitals, SNFs, nursing homes, rehabilitation centers, and other healthcare providers

Proactively identify new referral sources within healthcare and community-based organizations to drive consistent client growth

Build and sustain long-term partnerships that align with True Care’s mission and support ongoing referral generation

Conduct in-person outreach and relationship management with discharge planners, case managers, social workers, and community liaisons

Design and execute outreach strategies tailored to the needs of diverse patient populations, including culturally and linguistically appropriate materials

Represent True Care at healthcare networking events, community meetings, and health fairs; serve as a trusted brand ambassador

Maintain accurate and timely documentation of outreach activities, contacts, and referrals in Salesforce

Collaborate closely with intake, clinical, and operations teams to ensure smooth referral follow-up and client onboarding

Support special projects and organizational initiatives as needed

Key Performance Indicators (KPIs)

Referral Growth: Generate 15–20 new client referrals per month

Healthcare Engagement: Establish regular contact with at least 4 new healthcare or community referral sources per month

Strategic Partnerships: Secure 3+ new healthcare or community partnerships per quarter

CRM Accuracy: Maintain 100% accurate and timely data entry in Salesforce (within 48 hours of contact)

Start-of-Care Conversion: Achieve 10+ successful service starts per month

Qualifications

3+ years of experience in community outreach, healthcare sales, business development, or account management

Direct experience working with hospitals, SNFs, nursing homes, or healthcare referral partners 

Demonstrated success in building referral relationships and converting leads into active clients

Strong interpersonal, communication, and relationship-management skills

High level of cultural competence and experience working with diverse populations

Russian or Spanish language proficiency strongly preferred

Proficiency with Microsoft Office and CRM systems (Salesforce preferred)

Valid driver’s license and reliable transportation for local travel

Benefits

Health, dental, and vision insurance

401(k) with company match

Paid vacation, company holidays, sick leave, and floating holidays

Professional development and growth opportunities

Mission-driven work in a growing, innovative healthcare organization