Health Shuttle Administrator

Ko wai mātou - About us: 

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day. 

He aha te tūranga - About the role:

Making over 70,000 trips per year, the St John Health Shuttle is a free community service that transports people to and from essential health and wellbeing appointments. The service is often used by older people, by people who are unable to drive a vehicle and those who cannot access other transport options.

Reporting to the Community Transport Manager, this position will be responsible for providing key administration and coordination functions, to support to our local team of Community Transport Management team.

You will:

• Being a professional first point of contact for members of the public wanting to book our services and scheduling in these bookings
• Ensure accurate entry of customer data and the maintenance of client records (both electronic and hardcopy) which meet the requirements of the Privacy Act
• Ensure Health Shuttle donation revenue is receipted and deposited in a timely, professional manner.
• Assist the Team Leader in coordinating vehicle maintenance and repairs
• Assist the Team Leader in recording, investigating and following up on incidents / complaints – when required and appropriate.
• Ensure the timely processing of recruitment documents and tracking of volunteers through the recruitment process, including any training documentation necessary.

This is a permanent, full-time position, working either 8am-4.30pm or 8.30am-5.00pm, Monday to Friday.

Ko wai koe - About you:

To be successful in this role, you will have:

• Excellent verbal communication skills
• Strong organisation skills and excellent attention to detail
• Be computer and tech savvy, with experience working with the MS Office suite, including Outlook, Excel, and Teams
• Be able to deal with conflicting priorities in a reactive environment
• Be able to build strong, meaningful relationships across a diverse range of people
• Be confident and professional in dealing with a variety of customers over the phone with patience and kindness
• Have a good geographical knowledge of Aotearoa

Me pēhea te tuku tono - How to apply 

Click “I’m interested” before applications close at 11.59pm on Sunday, 22 March 2026.

For further information please contact Gemma Bardsley on 0800 ST JOHN for a confidential discussion.  

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs. 

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.  

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process. 

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.