Health Services Support Officer - Events

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

He aha te tūranga - About the role: 

You will play a critical role in assessing and managing health-related risks across a range of pre-planned events, while delivering high-quality event medical care. Operating with a high level of autonomy and professional judgement, you will ensure safe, effective service delivery and contribute to positive outcomes for patients, customers, and communities.

You’re someone who thrives in a fast-paced, people-focused environment and knows how to balance operational delivery with strong relationships both external and internal.

Key responsibilities include:

• Delivering high-quality patient care in line with Authority to Practice and Comprehensive Clinical Guidelines
• Proactively identifying, assessing, and managing risks and hazards at events, taking appropriate action or escalating where required
• Building and maintaining strong, credible relationships with event health services customers internally and externally
• Providing visible, professional presence on-site to support safe and coordinated event delivery

 

What you’ll be responsible for:

• Supporting operational delivery and ensuring service performance meets contractual and organisational expectations
• Acting as a key connector across rostering, internal and external communications, and Health Services operational teams to maintain seamless service delivery
• Building and maintaining strong, credible relationships with event organisers and stakeholders
• Supporting workforce utilisation, resource optimisation, and operational readiness
• Leading by example to foster a high-performing, accountable, and values-driven culture
• Contributing to continuous improvement and identifying opportunities to strengthen service delivery and customer outcomes

 

Ko wai koe - About you:

To thrive in this role, you’ll need to:

• Level 3 New Zealand Certificate in Emergency Care whilst desirable, can be obtained within the first six months of appointment.
• A full, clean NZ driver’s licence
• Strong communication and relationship-building skills
• The ability to stay calm, adaptable and solutions-focused under pressure
• A proactive, “get it done” mindset with strong organisational skills
• Confidence working across multiple priorities and stakeholders
• Competence using Microsoft Office and operational systems
• A genuine commitment to patient care, safety, and continuous improvement

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on Sunday 19th April 2026

For further information please contact Nik Canoville, Recruitment Advisor either via email [email protected] or via call 0800 St John x 3345, for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

 

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.