Health Service Manager

International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services, Inc., headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

The Project Manager is the key operational enabler supporting the clinical team in the delivery of the capability set out within the contract. The role is the key practical interface in the provision of personnel, logistic and operational integration with external agencies. This role works in close collaboration with the Chief Medical Officer to lead the site management team to ensure the highest level of services are delivered to the client within the contractual and legal requirements. 

Key Responsibilities:

• Responsible for day-to-day medical services operations and as the direct interface with Prime Program Management. 
• Responsible for the administration, conduct and performance of all staff, including leave and rest, duty rosters, staff discipline, pay and allowances, travel, security, appropriate insurance cover, medical and general welfare of the contracted staff.  
• Coordinating with cross discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules . 
• Managing and delivering aspects of personnel induction on site . 
• Manage and oversee facilities ongoing training plan . 
• Meeting with project team members to identify and resolve issues . 
• Submitting project deliverables and ensuring that they adhere to quality standards . 
• Preparing status reports by gathering, analyzing, and summarizing relevant information . 
• Establishing effective project communication plans and ensuring its execution . 
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget . 
• Ensuring that all Standard Operating Procedures (SOPs) and Policies are implemented and followed by all staff . 
• Identifying and developing new opportunities with clients . 
• Obtaining customer acceptance of project deliverables . 
• Managing customer satisfaction within project transition period . 
• Conducting post project evaluation and identifying successful and unsuccessful project elements . 
• Assist Director of Clinical Operations in developing yearly budgets . 
• Responsible for deliverables including but not limited to Daily Personnel Status Report and Monthly Financial Reports.
• Provide Commercial Support.
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.

Additional Duties: 

Compliance with International SOS Government Medical Services, Inc. policies and procedure 

Direct line reports:  

The following positions are to be supervised directly by the incumbent; however, this may be subject to change in line with changing business needs.  

• Quality and Education Registered Nurse 
• Department Leads 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Qualifications & Experience:  

• Minimum of 3 years’ project management experience, preferably in a challenging geographical location. 
• Experience of working in a busy medical clinic essential . 
• Medical background preferred. 
• Bachelor’s degree or PMP preferred. 

Key Skills:  

• Demonstrable experience of leading a large team of clinical and non-clinical staff. 
• Knowledge of clinical administrative processes. 
• Excellent planning and organising skills. 
• Accuracy and attention to detail. 
• Excellent communication skills. 
• Knowledge of clinical administrative processes.   
• Excellent IT skills including use of electronic medical records systems . 
• Computer skills and the ability to operate MS Office with Outlook, Word, and PowerPoint. 

Physical Requirements: 

• Sitting, standing, walking, climbing, bending/stooping, kneeling, twisting.  
• Visual acuity. Minimal hearing loss.   
• Push/pull/carry minimum 50 lbs. 

Other Special Qualifications: 

• Obtain medical clearance and maintain current immunizations. 
• Must be able to relocate to Balad, Iraq. 
• A valid U.S. passport is required and must be in your possession prior to relocation. You must maintain a current passport during your stay in Balad. 
• The incumbent may be required to perform job related tasks other than those specifically presented in this job description. This job description is subject to regular review. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus.  International SOS Government Medical Services, Inc. complies with all federal, state, and local minimum wage laws 

International SOS Government Medical Services, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.