Health & Fitness Club Manager

Job Title:             Health & Fitness Club Manager
Department:        Health & Fitness Club
Responsible to:   Operations Manager

Responsible for: The performance and commercial success of the Health & Fitness Club. Health & Fitness Club facilities and team, with responsibility for Health & Fitness Club activities. To assist with the design of a calendar of additional programs and promote participation. Ensuring delivery of Excellent Customer Service, achieving company objectives and financial returns that meet budget. Leading, supporting, and motivating members and team members. Encouraging a positive, upbeat attitude in developing and engaging your team.

Main Purpose of Job: To ensure effective and efficient operation of the Health & Fitness Club facilities by ensuring high standards of guest care, team care and equipment are maintained. Responsible for guest focus/activities and promoting leisure facilities to future clients. To promote and develop the MPH competency framework for all team members in the Health & Fitness Club. To have a vast knowledge of their department and strong organizational skills.

Key Duties
• To live to and embody the values of the Midlands Park Hotel.
• Strong Leadership Skills
• Implement and increase revenue maximisation and profitability of the department
• Maintaining and responsibility of payroll management for the department.
• High level of responsibility and accountability
• Strong Management and organizational skills.
• Cultivate professional strong relationships with all stakeholders.
• Excellent revenue management with use of budgets, P&L’s and forecasting.
• Open and Honest communication with teams, management, and General Manager.
• Proactive approach to dealing with team members, guests, and members.
• Proactive approach to dealing with seen and unforeseen challenges.
• Maintaining and updating and recording of team one-to-ones, training, and other employee records
• to be supplied to HR.
• Adhering to deadlines and targets.
• Responsible for member ship sales campaigns, events for members and social media activities.
• Implementing and maintaining the highest level of cleanliness for the Leisure Centre.

Responsibilities
Activities Co-Ordination
1. To encourage guest feedback and implement a system for addressing comments to ensure guest satisfaction and continuous improvement.
2. To ensure that all adverse comments are investigated immediately and that the General Manager is made aware of these comments.
3. To create a friendly, welcoming, and relaxed environment for Health & Fitness Club Users.
4. To avail of all opportunities for promoting facilities both internally and externally.
5. To promote internally and locally the facilities of the Health & Fitness Club and encourage participation in various activity programmes, in conjunction with the Health & Fitness Club Manager.
6. To promote internally and locally the facilities of the Health & Fitness Club and encourage participation in various programmes.
7. To follow correct procedure for all expenditure requests, in conjunction with the Operations
Manager to ensure that budgets are adhered to, and sales targets met.
Operational Duties
1. Support the purchasing of consumables and efficient stock control systems, ensuring cost effective use
of resources.
2. Be available to work to an early or late shift rota to ensure lifeguard and supervisor/manager cover is
available while the Health & Fitness Club is open, 7 days a week including weekends.
3. Support the organisation of lifeguard training, including renewals, competency assessments, quarterly
lifeguard observations: maintain training records as required
4. Ensure your training and competence is achieved and maintained across the board, taking
responsibility for your ongoing professional development.
5. Cover lifeguard and Personal training shifts where there are gaps in ongoing operations.
6. Troubleshooting of Health & Fitness Club Equipment, to ensure that it is safe and in working order.
7. Manage directly and through the team, the recruiting and training of team members with support from
HR.
8. Hold regular team meetings/performance reviews and maintain records accordingly.
9. Formulate and monitor realistic performance and customer service measures.
10. Manage and monitor and report on the actual financial results to budget.
11. Maintain the buildings and record maintenance and housekeeping standards.
12. Maintaining and resolving all cashiering issues in a timely manner in line with the financial department
requirements.
13. Fully responsible for all cashiering discrepancies, accuracy of floats and investigations. Adherence to till
balance per shift. All waste figures inputted into the POS system daily. All figures must be explained
and accounted for.

Health & Safety
1. Support hotel operations in ensuring the health and safety of the Health & Fitness Club facilities, ensuring safe
working best practices and compliance with legislation, including The Health, Safety and Welfare at
Work regulations.
2. Support the management of the pool plant operation, ensuring regular maintenance tasks and checks
are undertaken daily, weekly, monthly
3. Supervisor completion of team reviews and daily tasks by the leisure team, carrying out daily checks on
facilities ensuring the building is safe, clean, and fit for use by customers.
4. Ensure the reporting of accidents, incidents and near misses are done in a timely manner.
5. Ensure reporting of hazards, damage or maintenance issues within the leisure center are completed
correctly and on time
6. Support the Operations Manager with the repairs and maintenance as identified.
7. To maintain all equipment and plant in a safe condition and in accordance with legislation.
8. To carry out regular hazards audit and effect immediate action where necessary.
9. To ensure compliance of all company policies relating to:
(a) Fire
(b) Health & Safety
(c) Hygiene
(d) Guest Care
(e) Security.
10. To read, understand and ensure compliance with your responsibilities as defined in the Health & Safety
Statement.