Health and Wellness Manager

About Glide
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

SUMMARY
The Transition-Aged Youth (TAY) Health and Wellness Center (HWC) Manager is responsible for overseeing the day-to-day operational needs of the TAY HWC, ensuring the completion of all program objectives, adherence to organization and contract regulations, policies, and procedures, and the safety and cleanliness of the Center and its surrounding external area at all times. Located at 888 Post Street, the TAY HWC is a 24/7 drop-in center focused on serving homeless and disenfranchised TAY ages 18-27 seeking respite and safety and supportive services to achieve stability in the 10 life domains: food security, shelter and housing, essential life skills, primary care, community mental health, substance use support, community building, education and training, employment and economic mobility, etc.

The Manager is also responsible for coordination communication and action with the City on matters affecting the site, neighbors, and partners (i.e. Lower Polk Navigation Center, HSH, DPH, etc.) as outlined in partner agreements and policies. The Center Manager is a member of the Program Leadership Team and is expected to work collaboratively across programs to share and mobilize resources for community impact and devise solutions for inter-departmental challenges.

The Center Manager must be willing to work non-traditional hours (early evenings, overnight, holidays and weekends).

Qualifications:
• Bachelor’s degree in social work or related field.
• Ability to fluently speak anther significant San Francisco language in addition to English a plus – Cantonese, Spanish, Tagalog, Russian.
• 3+ years’ experience in program management and administration, staff supervision, and operations oversight in a community based social services agency.
• 5+ years’ experience working directly with at-risk and high need individuals from disenfranchised communities including outreach, case management, counseling, etc. Experience working with TAY and/or working in shelters, drop-in/crisis centers requiring significant operations oversight a plus!
• Knowledge of current theories and best practices relating to social work (e.g. harm reduction, stages of change and trauma-informed care).
• Ability to supervise, lead and manage a mid-sized team.
• Must have strong people management skills and experience to provide structure and coaching support to a diverse, large, and 24/7 staff for success (including intervening in and documenting problematic/harmful behaviors).
• Must be able to prioritize tasks, balance multiple assignments, meet deadlines, and thrive in a complex environment with multiple changing priorities.
• Ability to help develop, update and maintain the Center’s Standard Operating Procedures, funder reporting, and other critical business communications and documentation.
• Ability to understand, adhere to, and apply basic ethics, values and principles of social work; this includes case management regulatory practices. Ability to model, teach and coach staff on culturally responsive, trauma-informed, and compassionate approach to client services.
• Strong conflict resolution skills. Ability to respond to challenging difficult clients (e.g., angry, loud, intoxicated clients) in a skilled manner and de-escalate volatile situations.
• Commitment to the mission, values, and philosophy of GLIDE.

Required Certifications:
• Must be able to obtain First AID/CPR certification within the first 3 months of employment.
• Must be able to obtain Crisis Prevention/De-Escalation Certification within the first 3 months of employment.

Computer Skills:
• Proficient in the use of a computer, specifically MS Office suite (Word, Excel, Outlook, PowerPoint).
• Experience with database management. Salesforce a plus, but not required.

Physical Requirements:
• Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.   
• Ability to work on a computer and see details of objects at close range.  
• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).  
• Finger dexterity and the ability to use all standard office equipment.  
• Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).  
• Ability to move about the organization and community as needed. Ability to move quickly to address emergency or potentially dangerous situations. Clients have occasionally become physically threatening which require employees be mobile;

Work Environment
GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.