Health Advisor

Privia Health™ is a national physician platform transforming the healthcare delivery experience. We provide tailored solutions for physicians and providers, creating value and securing their future. Through high-performance physician groups, accountable care organizations, and population health management programs, Privia works in partnership with health plans, health systems, and employers to better align reimbursements to quality and outcomes.

Working closely with the population health teams, primary care providers (PCP’s), networked facility partners, and practice operations at Privia Health, the Health Advisor will provide care coordination and support for Privia’s at-risk patients. They will provide inbound and outbound telephonic support for care management team. Primary work will include outbound calls to patients to facilitate transitions of care, provide coordination services, fill gaps in care, and promote improvements to patient outcomes. This candidate must have relevant clinical experience and/or be a certified Emergency Medical Technician (EMT) or Medical Assistant (MA).

• Conduct timely post-discharge follow-up calls with patients after inpatient visits to assess needs and reinforce the plan of care.
• Review and reconcile discharge medications and escalate any concerns to the Primary Care Provider.
• Assist in coordinating and/or scheduling follow-up appointments with the patient's Primary Care Provider and/or specialists
• Identify high risk patients and refer to the appropriate Care Management team.
• Review Emergency Department discharges and facilitate appropriate follow-up care
• Identify and address patient's Social Determinants of Care needs by connecting with appropriate resources
• Assist in review and completion of patient's open quality gaps.
• Demonstrate strong foundational medical knowledge, including common disease states, diagnoses, medications, care plans, and the ability to critically think.
• Demonstrate strong attention to details and the ability to manage multiple tasks and priorities
• Possess strong communication skills with the ability to engage patients effectively over the phone.
• Must comply with all HIPAA rules and regulations
• Other duties as assigned

• Certified Emergency Medical Technician (EMT) or Medical Assistant (MA)
• Preferred 3-5 years of experience
• Prior experience in an outpatient healthcare setting is strongly preferred
• Experience with electronic medical records (EMR) systems
• Proficient in basic technology platforms with the ability to navigate multiple systems

The hourly range for this role is $20.00-$23.80 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10% .The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. 

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.