Head- Operations & Process Excellence

Talent Worx

Thane, Maharashtra, India permanent

Posted: September 3, 2025

Job Description

Position Overview:

With an aim to revolutionize the digital lending landscape, the mission is to build a tech driven lending platform to

provide tailored lending solutions.

We are looking for a dynamic “Head – Operations & Process Excellence” to lead the scaling of its tech enabled digital

lending platform with operational efficiency.

This is a high impact leadership role, central to building and scaling the company’s end to end digital lending

operations.

Job Location – Thane H.O.

Reporting: MD & CEO

Requirements:
Key Roles and Responsibilities:

• Manage end to end operational efficiency – to ensure smooth day to day running of platform operations

catering to evolving business scale.

• Driving participant’s onboarding efficiency for a seamless and quicker onboarding process, processing of

requests as per TAT and overall process adherence.

• Ensure end to end NACH settlement process, Coordination with NPCI, CERSAI etc. is driven in line with

applicable regulatory guidelines.

• Ensure data reporting and relevant MIS are published to key management and all stake holders regularly.

• Customer Servicing & Grievance Handling redressal as per TAT to ensure best in class customer service.

Automation Initiatives and Process

Excellence:

• Drive the project implementation to streamline processes, introduce automation enablers, improve customer

experience and reduce operational costs.

• Build and implement SOPs, optimize workflows and scalability across operations.

Benefits:
People and Compliance Focus:

• Lead the operations team ensuring a culture of innovation and continuous improvement.

• Ensure operational process are compliant with regulatory requirements, managing risk mitigation and

internal audits including client data storage.

• Cross functional collaboration with sales & tech to execute operational strategies that align with overall

business goals.

Ideal Candidate Profile

1. Pedigree : B.E./ B. Tech/Tech background with 10-15 years of experience of working in large scale operations/

payment operations.

2. Experience in fintech industry/digital lending expertise/Supply chain business/B2B lending would be given

due weightage

3. Keep track of digital trends and identify usage of futuristic enablers that can be adopted by the platform

4. Leadership and people management

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