Head of Transactional Accounting

• Lead the group’s procure-to-pay and order-to-cash processes, ensuring timely, accurate, controlled, and consistent execution across all entities.

• Manage and develop the AP Accountant and O2C Accountant, including setting expectations, reviewing performance, providing feedback, and ensuring accountability for assigned responsibilities.

• Define and maintain clear process ownership, handoffs, escalation rules, checklists, and documentation across AP and O2C processes.

• Act as the main escalation point for complex AP/O2C issues, recurring process exceptions, and cross-functional blockers.

• Own end-to-end O2C process governance, including sales order review, billing, credit memos, client master data, receivables management, credit control, collections, and related controls.

• Ensure O2C processing is governed by signed agreements, internal procedures, billing rules, and accounting requirements.

• Ensure effective control over data flows between Salesforce, NetSuite, contracts, billing records, and customer balances, including timely identification and escalation of discrepancies.

• Ensure O2C processes provide complete and accurate inputs for revenue recognition, deferred revenue, AR reconciliations, withholding tax treatment, credit loss assessment, tax reporting, audit, and month-end close.

• Own end-to-end AP process governance, including vendor management, invoice processing, reimbursements, business trip expenses, advance invoices, credit memos, payments, and related controls.

• Ensure AP transaction processing is governed by clear policies, approval requirements, accounting dimensions, tax treatment, and supporting documentation standards.

• Oversee systems (e.g. Payhawk, Navan) process governance, including approval workflows, master data quality, overdue approval escalation, export issue resolution, and recurring process bottlenecks.

• Ensure AP-related month-end close readiness, including completeness of vendor bills, unsubmitted transactions, accrual inputs, advance invoice matching, open AP items, and expense cut-off.

• Review and challenge transactional accounting outputs to identify errors, control gaps, aging issues, unreconciled items, and recurring process failures before they impact close, reporting, tax, audit, or stakeholders.

• Coordinate with Assistant Controller, GL Accountant, FP&A, Tax, Payroll, Sales, Customer Success, Legal, external service providers, and auditors to resolve transactional accounting issues.

• Maintain and improve AP/O2C SOPs, billing guidelines, credit control procedures, vendor management procedures, payment process documentation, checklists, and stakeholder guidance.

• Own AP/O2C process improvement roadmap, including KPI monitoring, recurring issue reduction, automation opportunities, system workflow improvements, and clearer stakeholder self-service guidance.

• Own review and escalation of complex AP/O2C matters, including non-standard billing, credit memos, write-offs, withholding tax, payment matching differences, expense cut-off, AP accrual completeness, deferred revenue inputs, revenue-related reconciliations, and credit loss indicators.