Head of Talent Operations, APAC

Head of Talent Operations, APAC

In short

As the Head of Talent Operations, APAC, you will be responsible for the full scope of our talent operations, ensuring all processes from payroll and benefits to contracts and HR compliance run with precision and care for both our corporate and retail populations. Reporting to the Senior Director of Talent Operations, global and based in Shanghai, you will serve as the functional expert for the region, partnering closely with global systems and stakeholders to build a scalable and human-centered foundation for our growth across Great China, Japan, Korea, Oceania and South EastAsia.

Your Mission

• Own the day-to-day talent operations across the APAC, ensuring seamless execution of all payroll, benefits, and HR processes for a diverse population including both corporate and retail team members

• Lead, mentor, and guide the team ensuring their ongoing professional development and alignment with our business goals

• Serve as the primary point of contact and subject matter expert for all talent operations-related inquiries for the region

• Lead the operational rollout for new talent systems and processes, ensuring successful adoption and implementation across all teams

• Proactively identify and resolve complex HR compliance issues, staying ahead of local regulations and providing expert guidance to stakeholders

• Contribute to On’s Retail growth guiding the areas of Talent Operations, to ensure we have the proper set up to scale and grow the retail population in the markets of Mainland China, Hong Kong, Macau, Korea, Japan and Oceania.

• Co-create scalable processes and documentation that support our rapid growth and expansion into new markets like South EastAsia and Taiwan.

• Partner with the global Talent Operations team, providing regional insights and ensuring alignment on systems and operational and compliance standards

• Guide and support our People Leaders and employees through complex situations related to contracts, job changes, and offboarding

Your Story

• You bring 10 + years of progressive experience in talent operations, human resources, or a related field, with deep functional knowledge of payroll, benefits, and HR compliance for both corporate and retail employee populations

• You have 5+ years of direct people leadership experience, guiding a team to deliver operational excellence and high-quality employee support

• You are a systems -thinker who can translate business needs into operational workflows, leveraging technology to create scalable and efficient processes while being able to adapt all processes ensuring they will fit for the culture and management purposes.

• Deep understanding of Workday and HRIS data management.

• You have proven experience in navigating complex regional and market-specific regulations, particularly in the Korea and Japan and can anticipate future challenges in expansion

• You demonstrate exceptional judgment and discretion in handling sensitive and confidential employee information

• You are an expert communicator and relationship builder, capable of partnering with diverse stakeholders from individual employees to senior leaders

• Experience in a scaled business environment is a must.