Head of Talent & Culture

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

To build a world-class employer brand that attracts top talent and creates a culture of high engagement. This role ensures that the promise made during recruitment (Brand) is delivered through the day-to-day employee experience (Culture), reducing early-stage attrition and maximising brand advocacy.

Your mission will be:

• Evolve our Employer Value Proposition (EVP) to stand out in competitive markets, specifically tailoring our hook for tech/professional landscapes.

• Lead the Talent Acquisition team to move from reactive hiring to proactive talent pipelining, ensuring we have a warm bench of candidates for critical growth roles.

• Own the Culture Code. Ensure values are embedded into hiring scorecards, recognition programs, and internal communications.

• Design the onboarding experience (Days 1–90) in lockstep with the growth pillar, ensuring new hires are culturally aligned and technically ready to hit time to productivity targets.

• Lead the pulse engagement survey strategy. Translate employee voice data into actionable culture initiatives that drive retention and engagement.

• Integrate Diversity, Equity, and Inclusion into the core attraction and experience strategies to ensure we are accessing and retaining the widest possible talent pools in our core markets.

- Success Metrics:

• Engagement.

• Quality of Hire: Performance ratings of new hires at the 6-month mark.

• Offer Acceptance Rate.

• Improving the company's "Employer of Choice" status on regional platforms and within local tech communities.

The ideal candidate will have:

- Experience & Leadership

• Minimum of 10+ years in Talent Acquisition, Employer Branding, or People Operations, with at least 4 years in a senior leadership or "Head of" capacity.

• Proven experience in a high-velocity tech or professional services environment is essential.

• Demonstrated success in leading and mentoring a multidisciplinary team (Recruiters, Coordinators, and Culture Specialists).

- Strategic Expertise

• Hands-on experience developing or evolving an Employer Value Proposition (EVP) that successfully shifted market perception or increased candidate quality.

• Ability to adapt the Employer Value Proposition to resonate with diverse cultural nuances, compensation expectations, and benefit priorities unique to the African and SEA regions.

• A track record of codifying culture - taking abstract values and embedding them into tangible processes like interview scorecards and recognition frameworks.

• Experience operationalising Diversity, Equity, and Inclusion initiatives within the recruitment funnel and the broader employee lifecycle.

- Technical & Analytical Skills

• Ability to interpret complex people analytics (Pulse scores, Glassdoor sentiment, time-to-productivity) to drive executive-level decision-making.

• Advanced knowledge of modern ATS platforms, CRM tools for talent pipelining, and engagement platforms.

• Experience designing end-to-end Onboarding Programs that focus on both cultural immersion and technical enablement.

- Core Competencies

• The ability to challenge and advise executives on culture and talent strategy.

• Exceptional storytelling and public speaking skills; able to act as a primary brand ambassador both internally and externally.

• A deep understanding of how talent strategy impacts the bottom line, specifically regarding time to productivity and retention costs.

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.

• Plus the option to buy and sell up to 5 days leave

• Improve body and mind, with excellent private medical insurance

• Access to Learnably and our additional learning platforms for your personal and professional development

• 6 months primary care-giver leave

• Paw-ternity leave for your furry friend

• Annual Inspiration Day in addition to your annual leave which increases based on your length of service!

• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts

• Free lunch and snacks

• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.