Head of Supply Chain

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.

If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷

Group Head of Supply Chain (Transformation) |📍London – Hybrid with travel across UK and Netherlands | 💰Competitive Salary + Benefits

About the Role

We’re looking for an experienced Group Head of Supply Chain (Transformation) to join us on a 12-month interim basis, based in London with travel across the UK and Netherlands.

This is a high-impact leadership role focused on transforming our supply chain into a single, aligned Group function. You’ll simplify how we work, bring teams together, and improve performance across availability, stock, and operational efficiency—ensuring we’re set up for success during key seasonal peaks.

Working closely with the COO and cross-functional teams, you’ll shape the future of supply chain at Moonpig, building a scalable model that supports both current markets and future growth.

Key Responsibilities::
• Combine the UK and Netherlands supply chain teams into one Group function with clear roles, responsibilities and consistent ways of working
• Redesign processes, governance and success measures to create a simple, scalable operating model in collaboration with Buying and Operations teams
• Deliver supply chain KPIs across availability, warehouse utilisation, stock cover and peak readiness
• Reduce total stock value by more than 30% through improved forecasting, replenishment and stock control
• Reduce UK pallet volumes by more than 25% to enable exit from third-party storage
• Own supply chain planning and stock optimisation using Slim4 and data-led forecasting
• Lead readiness for key seasonal peaks including Christmas, Valentine’s Day, Mother’s Day and Father’s Day
• Bring New Markets (USA, Australia, Ireland) into the team’s scope, including Slim4 expansion
• Lead and develop UK and NL teams through a period of change
• Coach team leads and assess long-term leadership potential
• Recommend and implement a sustainable future leadership structure
• Support external hiring for a permanent lead if required
• Build capability and accountability across the team

About You: :
• Significant experience leading supply chain transformation in e-commerce, retail or FMCG• Proven track record of reducing inventory and working capital while maintaining product availability• Strong expertise in forecasting, replenishment, stock optimisation and supplier coordination• Experience combining teams and embedding consistent ways of working across markets• Strong experience managing peak trading cycles in seasonal environments• Ability to coach and develop leaders while shaping future team structures• Experience implementing supply chain planning tools, ideally Slim4 or similar• Exposure to international supply chain operations and multi-market environments• Experience in interim or transformation leadership roles• Experience reducing warehouse footprint or removing third-party storage

What's in it for you?

We believe in empowering our team to do their best work. Enjoy:
💰 Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
💆🏽 Wellbeing First: Private healthcare (UK), mental health support & dog-friendly offices (London & NL).
🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
📈 Career Growth: Learning allowances, coaching & development programs.

Want to know more?
Explore our full benefits package: here

Our Ways of Working:
We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.