Head of Staff Augmentation Services

At Quento Technologies S.A., the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento Technologies S.A., we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Our high-performing, dynamic, and collaborative environment fosters professional growth at every stage.

Quento Technologies S.A. seeks a highly motivated and experienced Head of Staff Augmentation Services (SaS) for defining, governing, and scaling Quento’s centralized staff augmentation capability, ensuring the timely availability of high-quality internal and external IT oriented resources to support Business Divisions (BDs).

Your responsibilities will entail:

• Define, own, and continuously evolve the Staff Augmentation Services operating model;
• Define policies, processes, and governance for staff augmentation across Quento Technologies S.A.;
• Lead continuous labour market intelligence across key business regions;
• Anticipate resource availability, cost trends, and competitive pressures;
• Establish and maintain framework agreements with recruitment agencies and subcontractors;
• Ensure compliance with Quento Technologies S.A. commercial strategy and policies (rates, confidentiality, GDPR);
• Define and own SAS KPIs and SLAs;
• Ensure appropriate demand planning in collaboration with different business divisions;
• Provide regular dashboards and performance insights to Quento leadership;
• Promote and oversee the use of AI-driven tools to improve efficiency and scalability;
• Oversee staff augmentation contracting lifecycle in coordination with Legal, Finance, and SAS Coordinators;
• Drive continuous improvement based on data and trends;
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements:
• University degree in a relevant field (e.g., Computer Science, Information Technology.);
• Master’s degree in IT field, MBA is a plus;
• Minimum 6+ years of experience in diverse roles with increasing leadership responsibilities across major projects and programs;
• Excellent knowledge of English language (written and verbal);
• Knowledge of a 2nd language (French or German) highly desirable;
• Knowledge of the Greek language a plus;
• Knowledge of project/programme and portfolio management methodologies and practices and experience or familiarity with major, defined program management approaches (for example, PMI, Prince II or agile);
• Relevant professional qualifications (e.g. PRINCE2, MSP, Agile, ITIL) are highly desirable;
• Good understanding of current and emerging technologies and how organizations can use current and emerging technologies to drive digital business;
• Deep understanding of the customer business environment and domain;
• Experience across a range of project types (e.g. infrastructure, software, consulting, managed services);
• Experience of delivery management in large scale contracts in a multi-stakeholder/international environments is highly desirable;
• Distinctive blend of business, IT, financial and communication skills;
• Availability for frequent travelling.

Key Competencies

• Strategic Thinking: Ability to align staff augmentation with business objectives and long-term goals;
• Client Focus: Strong commitment to understanding and meeting client needs, ensuring high satisfaction levels;
• Leadership: Proven ability to lead, inspire, and develop diverse teams in a dynamic, fast-paced environment;
• Operational Excellence: Expertise in optimizing processes, improving efficiency, and delivering high-quality results;
• Risk Management: Proactive identification and mitigation of risks to ensure continuity and resilience;
• Adaptability: Ability to thrive in a complex, international environment and manage multiple priorities effectively;
• Teamwork & collaboration: Collaborate with other members of formal and informal teams in the pursuit of common missions, vision, values and goals;
• Results driven: Sets and accomplishes challenging goals;
• Autonomy & reliability: Willingness to take independent stand and produce high quality results;
• Integrity: Does not ethically cut corners. Earns trust of co-workers. Puts organization above self-interest;
• Written & verbal communication: Writes clear, precise, well-organized documents using appropriate language;
• Communicates well one-on-one, in small groups, in public. Keeps people informed;
• Business acumen: Makes decisions and recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics;
• Growth mindset: Takes ownership of personal growth. Embraces the concept that intelligence and talent can be developed through continuous learning;
• Decision-making: Assesses the scope and potential impact of an issue or opportunity. Uses business criteria and values to evaluate alternative courses of action. Makes a timely choice based on the options and information available;
• Relationships building: Builds both formal and informal professional networks, and extends these networks within, across and external to organizational boundaries;
• Negotiations: Achieves favorable outcomes in win win negotiations;
• Influencing others: Communicates ideas or positions in a persuasive manner that builds support, agreement or commitment;
• Team Development: Skills in mentoring and empowering team members;
• Conflict Resolution: Effective handling of escalations and fostering a collaborative work environment;
• Critical Thinking: Tackling complex challenges with logical and innovative approaches.

Benefits:
Your Life @ Qualco Group
On top of challenging work environment, we are offering:

💸 Competitive compensation, ticket restaurant card, and annual bonus programs
💻 Cutting-edge IT equipment, mobile and data plan
🏢 Modern facilities, free coffee and beverages, indoor parking, and company bus
👨‍⚕ Private health insurance, onsite occupational doctor, and workplace counselor
🏝️ Flexible working model, hybrid benefits & home equipment benefits
🤸‍♂️ Onsite gym, wellness facilities, and ping pong room
💡 Career and talent development tools
🎓 Mentoring, coaching, personalized annual learning and development plan
🌱 Employee referral bonus, regular wellbeing, ESG and volunteering activities

Your race, gender identity and expression, age ethnicity or disability make no difference in Quento Technologies S.A. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Disclaimer: Quento Technologies S.A. collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.