Head of Solutions Engineering

Perplexity

San Francisco, California, United States permanent

Posted: November 26, 2025

Job Description

PERPLEXITY IS LOOKING FOR A HEAD OF SOLUTIONS ENGINEERING TO BUILD OUR SOLUTIONS ENGINEERING AND CUSTOMER SUCCESS OPERATIONS TEAMS. YOUR MISSION IS TO BUILD THE TOOLS, SYSTEMS, AND PROCESSES NEEDED TO IMPROVE USER SATISFACTION, LISTEN TO USER FEEDBACK, AND REPRESENT THE VOICE OF THE CUSTOMER. IN THIS ROLE, YOU WILL MANAGE PEOPLE, DESIGN AUTOMATIONS, BUILD TOOLS, AND KEEP OPERATIONS RUNNING SMOOTHLY AT SCALE.

- Build systems: Lead engineers and operations to design and build automated systems and internal tools that make customer success responsive and high-quality. Decide when to leverage external software and how to connect with internal systems

- Streamline processes: As AI advances, we will need fewer manual steps, better workflows, and more powerful tools that will allow individuals to own larger scope and work on a higher strategic level

- Accumulate knowledge: Develop onboarding, training, support processes, help center content, and knowledge bases, leveling up the team’s knowledge while raising the bar for quality

- Gather data: Track key metrics like response times, resolution rates, and customer satisfaction. Use both quantitative and qualitative data to iteratively guide improvements.

- Scale: Ensure that internal systems and teams can scale as our user base grows

- Pre-sales: Develop compelling technical demos that accurately communicate a breadth and depth of product features. Communicate the qualitative and quantitative value of a rapidly changing product

- Post-sales: Leading integration and technical debugging, end-user training, and gathering customer feedback iteratively

QUALIFICATIONS

- Experience leading solutions engineering and operations teams

- Strong track record of designing and implementing automated systems that improve efficiency

- Experience working with engineers to scope, build, and deploy solutions

- Skilled at adapting operational challenges into scalable solutions

- 5+ years in customer success or general management roles, with leadership experience

- Hands-on approach: able to analyze details and resolve issues as needed

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.