Head of Solutions Engineering, Americas

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus:

The Solutions Engineering team is Deliverect's pre-sales technical function. We are the architects who translate the complex, high-volume needs of global QSR brands into integrated, scalable solutions using our cutting-edge multi-product platform. Focused on technical validation, solution design, and proof-of-concept creation, this team drives sales velocity by building the technical integrity necessary to win enterprise business and ensure alignment with Deliverect’s long-term architectural standards.

Your Impact:

As the Head of Solutions Engineering in our Americas market you will operate as the team's Principal Solutions Architect and primary technical consultant (approx. 80% of time), personally driving the success of our largest, most strategic enterprise deals. The remaining 20% of your time will be dedicated to defining and scaling the Solutions Engineering function, including mentoring, process development, and team management.

Your personal focus will be on acting as the highest-level technical advisor for critical sales opportunities, focusing on architectural fit, gap analysis, and strategic advisory to ensure the successful adoption of the Deliverect platform. Your direct influence on our product roadmap, based on competitive intelligence from top-tier accounts, ensures Deliverect maintains its technical edge in the global market and sets our clients up for successful activation.

This is a fully remote eligible role, however Toronto based applicants are encouraged to work from our Downtown office 3 days per week.

What you will do::
• Principal Technical Leadership & Strategy: Lead the technical strategy and execution for our largest, most complex global QSR prospects, serving as the hands-on Principal Solutions Engineer and Architect to accelerate deals to closure.

• Architectural Design & Strategic Advisory: Analyze the customer’s existing or proposed architecture to proactively identify product/integration gaps. Based on this analysis, design the optimal target-state architecture and integration patterns, ensuring solutions align with benchmarks for cost-efficiency, security, and resilience, and advise customers on modification and integration best practices.

• Highest Technical Escalation: Serve as the highest technical escalation point within the pre-sales cycle, providing expert technical leadership during high-stakes client meetings and complex objection handling.

• Solution Governance & Quality: Govern the internal solutioning process by developing and maintaining standardized reference architectures, integration playbooks, and decision logs to ensure consistency, reusability, and technical integrity across the team.

• Product Influence & Feedback: Translate field-observed technical requirements and architectural gaps into prioritized, clear input for the Product Management and Core Engineering roadmaps, directly influencing future product development.

• Sales-to-Activation Bridge: Ensure a seamless technical hand-off process, guaranteeing solution integrity and setting large clients up for long-term operational success post-sale.

• Process Definition & Optimization: Define and implement a predictable, process-driven Solutions Engineering methodology and technical engagement model to ensure consistent quality and scale our sales velocity.

• Team Oversight & Performance: Lead the formal people management responsibilities for the Solutions Engineering team (including hiring, mentoring, and performance reviews) and establish team goals and KPIs (focusing on metrics such as Sales Conversion Rate, Architectural Compliance Rate, and the reduction of post-sales technical escalations).

What you will bring: :
• 12+ years of progressive technical experience, including at least 5 years in a leadership capacity such as Solutions Architect or Principal Solutions Engineer.

• Deep technical background validated by a Bachelor’s or Master’s degree in Computer Science, Engineering, or a closely related technical field, or demonstrably equivalent experience in software development and architecture.

• Mastery of modern API architectures (REST, GraphQL), distributed systems design, and cloud platform governance (AWS, GCP, or Azure).

• Domain fluency in the QSR/Hospitality technology ecosystem, including complex POS integration, loyalty platforms, and multi-channel commerce systems.

• Exceptional ability to engage with C-level executives and translate complex technical concepts into business value and a compelling technical vision (supporting Strategic Advisory).

• 2+ years of people leadership experience overseeing technical consulting or engineering staff, with a proven focus on operational rigor, process definition, and technical governance.

Join Our Innovative Journey:

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

What You'll Gain by Joining Us:

Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.

Our Commitment to Inclusion:

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information:

1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [email protected].

Ready to shape the future of commerce with us? Explore our opportunities and apply today!