Head of Service Readiness & Enablement (IRE)

About Origina
Origina is a rapidly growing global challenger technology company on a mission to stop unnecessary technology change by helping enterprises to extend, protect and enhance their software assets. We believe organisations should be free to run their systems for as long as they choose - without being pushed into costly, unwanted upgrades that don’t align with their strategy, so we step in to provide an alternative from the original vendor.

We’re scaling fast, with a clear path to €0.5 billion in the next five years, and expanding our presence across Europe, the US, and Australia. As a leading force in independent enterprise software support, we help the world’s largest organisations take back control of their technology roadmap and unlock genuine commercial freedom.

If you’re energised by growth, excited by change, and motivated to help customers challenge long-standing industry norms, this is the team to join. At Origina, you’ll be part of a bold, fast-moving global business where your impact will be felt immediately.

The Role

You will be responsible for turning approved service ideas into services the business can actually run.

This role sits between innovation and operations. Its purpose is to ensure that every service Origina launches is operationally sound, repeatable, and ready to scale, so that Customer Operations can deliver it with confidence and Sales can represent it accurately and safely.

If the Innovation function proves an idea is worth pursuing, service readiness & productisation proves that it works in the real world.

What You'll Be Responsible For

Own the full Blueprint > Pilot > BAU lifecycle for new services: This includes designing pilots, defining what success looks like, running structured pilots in partnership with Customer Operations and the Service Manager role, and making clear go/no-go recommendations.

Translating service blueprints into operational reality: You will develop the SOPs, process maps, tooling requirements, and role definitions required for consistent delivery. During pilots and pre-BAU phases, you will help stabilise services through hypercare and iteration, ensuring issues are resolved before they reach scale.

Own Origina’s Service Knowledge Base: This is the single source of truth for what Origina’s services are, how they work, when they should be used (and when they should not), and how they help customers reduce OEM dependency. Maintaining clarity and consistency here is a core accountability.

Capturing service success stories and value intelligence: Rather than acting as a content or marketing team, you will identify patterns of success, outcomes achieved, and why services mattered, and feed these structured insights into Sales & Marketing.

Managing incremental OEM diversification governance: This includes managing technical fit checks, licensing positions, GIEs, and risk assessments, maintaining a clear and up-to-date supported portfolio, and escalating gaps or opportunities into the Innovation Incubator where deeper work is required.

Work closely with Customer Operations to ensure pilots are executed properly, delivery teams are enabled, and global service standards are consistently applied.

About you

You are likely to have a background in service design, operations, transformation, or productisation within complex enterprise environments. You are structured but pragmatic, comfortable working across teams, and motivated by building things that scale cleanly. You care deeply about clarity, repeatability, and execution quality.

Proven experience in service design and transition within IT services, managed services, or SaaS support.

Strong grounding in service management frameworks (e.g. ITIL), with a pragmatic and commercial mindset.

Demonstrated ability to map customer journeys and embed governance and quality standards.

Extensive background in customer operations, enterprise support services, or consulting.

Track record of delivering scalable processes and coaching internal teams to adopt them.

Experienced service management leader with a hands-on, outcome-driven approach.

Able to translate technical expertise into structured, repeatable customer-facing services.

Skilled in change management and communication - able to position CAB support and proactive assurance as value-add.

Comfortable working across mixed teams and stakeholder groups.

Not just an advisor - someone who will build the playbook and lead the first executions.

What Success Looks Like

Success in this role shows up as faster and safer service launches, fewer delivery escalations, and the elimination of tribal knowledge. Sales and Operations should have high confidence in what Origina supports and how services are delivered. Over time, this function enables growth without heroics through structure, clarity, and repeatability.

What This Role Is Not

This role does not invent net-new services, conduct deep R&D, deliver services day-to-day, execute marketing campaigns, or own revenue targets. Its purpose is to turn innovation into trust, not to replace other functions.

What we offer

Competitive compensation that rewards achievement

Hybrid, flexible working model

Family Health, Dental & Vision Insurance from day 1

Life insurance & Income Protection

23 days Annual Leave plus 2 company days with additional days earned based on your tenure

Generous Maternity & Paternity leave policies

6% Pension match

€200 annual wellness benefits

€1,000 professional development benefit

Flexibility of working remotely from anywhere for up to 4 weeks per year

A dedicated Volunteer Day to give back to your community and support meaningful causes

Employee Assistance Programme

An inclusive environment with regular events organised by Engagement, and Diversity Committees

Don't worry if you don't meet ALL the requirements, if you feel you would be a great fit for this role, we would love to hear from you! At Origina, the most important ingredient for us is our culture fit and recognising those that want to live our high-performance values of Fairness, Trust, Relationships, and Opportunities.

Origina is an equal opportunity employer, and we’re proud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment at Origina are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Origina may collect your personal data for recruiting, global organisation planning, and related purposes. Origina's Candidate Privacy Notice explains what personal information Origina may process, where Origina may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Origina’s use of your personal information.