Head of Segment Operations (HoSo)

Location: Hengelo, Netherlands

About the Segment Services:

The Services Segment is one of the segments in the Naval organization of Thales Hengelo. The segment is responsible for assuring all activities relating to development and delivery of our solutions for services. We partner with the navies to deliver a wide range of support and service packages, as well as operational services and training. Together with our customers we deliver excellent lifecycle support to ensure operational readiness of their systems at decisive moments.

About your future job
The focus of the HoSO is to drive growth of processes, reporting, practices and tools to ensure delivery of services. The HoSO is reporting to the Product Segment Manager (PSM) Services on the delivery axis and to the Director Operations Naval on the discipline axis. The goal of the HoSo is also to achieve operational processes that run smoothly, efficiently and effectively to ensure On Cost, On Time and On Quality to our Customers. 

This includes driving segment performance, objectives and milestones, defining KPI’s like OTD’s or FAT’s, preparing reports on delivery performance and Multi Year Budgets. The HoSO establishes, leverages and maintains dashboards, IT platforms, ERP systems and data analytics (for example Oracle, Anaplan and PowerBI) for planning, performance monitoring and data driven decision making.

Tasks and responsibilities are:

• Responsibility of the Services operations team, being 5 FTE direct reports.
• Support bid and project management: Involvement and support in bid and project processes, including risk & opportunity management, resource allocation, and bid pipeline monitoring. This includes forecasting, monitoring the solidity, actuality and achievability of the schedules and securing resources necessary during both stages.
• S&OP: A shared focus on managing or supporting S&OP processes and aligning sales forecasts with operational capacity. Ensuring demand and supply are aligned and sufficient knowledge of supporting tools. Anticipating resource needs, supporting production ramp-ups or ramp-downs, and securing necessary resources.
• Risk & Opportunity Management: Project R&O’s are reported to the HoSO. The HoSO ensures that appropriate actions are taken to mitigate risks or opportunities are utilized. The HoSO has a steering role and shapes R&O strategy and policies.
• Accountable for E2E teams performance of Service parts, Repairs and Obsolescence management. This included lead-time improvement of spares and repairs.
• The HoSO is responsible for the integration of service processes, service capabilities and related tools with entities belonging to the Above Water Systems business line. In addition, the HoSO secures integration of services with the Surface Radar business line and DGDI service centers.
• Cross-functional coordination and integration: Managing relationships and actively drive alignment across multiple functions such as procurement, purchasing and offsets,  supply chain (make/buy), industrial policies, real estate, sales, finance, engineering, and operations to ensure smooth operations, safety of personnel, transparency and feedback loops.
• The HoSO is accountable for the Service segment inventory management, responsible to set the yearly VEX objectives and assures an action plan is in place to meet the objectives.
• IT - The HoSO is responsible for the IT-service roadmap and alignment with IS/IT, including ServiceNow, Primavera, Windchill PLM and Oracle ERP all aligned in cooperation with the process owners (HoD/CPO/DPO’s) and subject matter experts (SME).
• Process optimization and continuous improvement: Identification of process inefficiencies and tool weaknesses, proposing and implementing improvements, and supporting lean methodologies or automation. Manages segment improvement and delivery plan (project / product efficiency plan). Embed lessons learned within the organization. Responsibility is the Domain Process Ownership of the Chorus 8.1 Manage Services process in Naval, assuring a yearly process review and establishment of the Process roadmap.
• Focus on Customer Care and Delivery Management, IT enabling (systems, software and hardware) and Product Life Cycle Management (controls budget on earned value and expenditures).

Why you'd be a good match

• You are able to expose the right behavior and lead the team according to the Thales Leadership Profile and are able to support the behavioral change on clarity, accountability and collaboration.
• You are able to manage end-to-end run operations, align planning and resources and performance monitoring and reporting
• You strive for operational excellence by championing optimization, improvements and change.
• You demonstrate leadership that guides and supports unlocking the full potential of people and talent:• Shape solutions out of complexity – simplify complexity, be agile and focused on the important, quickly and unconventionally when appropriate
• Perform through cooperation is one of your key values – contribute to the collective success and completion of projects, oppose individualistic attitudes in favour of win-win behaviors, manage on output
• Engage and develop your team – express a vision for the present and the future and being a driving force, make people aware of their responsibilities with respect to current challenges and secure their commitment, support staff development
• Manage self – be aware of strengths and areas for development, be a role model in all circumstances, build trust, giving and taking feedback
• Ambitious and accountable – take appropriate risks and decisions, demonstrate high standards for oneself and others
• Influence key stakeholders – you understand the dynamics of individuals, groups, cultures etc. in order to adapt one’s behavior and influence others in the interests of the company

What's in it for you

• A challenging job in a great team within our high-tech, innovative work environment. Includes freedom for initiative and good ideas.
• Room for personal and professional growth within our organization, for example in regards to technical, commercial or international skills.
• Valuable international collaboration with coworkers from 68 different countries around the globe.
• A comfortable workspace in a modern environment, with a focus on flexibility and the right work life balance.
• You can usually work where and when you want to be able to do your work as well and efficiently as possible. Within Thales we implement hybrid working, where you can, for example, work from home two days a week if your role allows it.
• A good salary, fitting travel allowance, and the ability to personalize your employment conditions: for instance, you can trade days off for internet costs, our bicycle plan, company fitness and relocation costs.
• 40 days off per year (PTO).

Level of Responsibility

LR 10 VKG 80

Interested?

Reach out for more information to our Talent Acquisition Partner Gerlof Jan Heck, via +31 (0) 634748278 or [email protected].

Or apply directly by clicking on the button below to upload your profile and show your interest.

To ensure that we are a good match, we can ask you to participate in an assessment.

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