Head of Risk and Resiliency Utility Product Management

Role Summary:

The Head of Risk and Resilience Utility Product Manager leads the vision, strategy, and delivery of enterprise-wide resilience services that enable the organisation to meet regulatory obligations while driving real business value. This role applies strong product thinking to complex risk domains, translating regulatory and control requirements into scalable, customer-centric platforms that are trusted by both the business and risk functions. Operating across Operational Resilience, Third-Party Due Diligence, and customer-facing assurance, the role balances regulatory defensibility, usability, and transparency to strengthen customer trust and organisational resilience. As a senior leader, the role builds and inspires high-performing, globally distributed teams while influencing key stakeholders, executives, and regulators through clear communication and data-driven decision-making. The role also acts as a change leader, driving adoption of modern risk capabilities and retiring legacy, manual processes to improve efficiency, confidence, and outcomes at scale.

WHAT YOU'LL BE DOING:

The successful candidate will:

• Demonstrates strong product thinking, framing regulatory and risk obligations as customer-centric problems to solve rather than compliance checklists

• Builds trusted partnerships across 1st line, 2nd line risk, compliance, technology, and operations, influencing without formal authority

• Balances regulatory defensibility with usability, delivering solutions that are adopted by the business and trusted by risk functions

• Translates complex risk and regulatory requirements into clear product vision, roadmap, and delivery priorities

• Uses data and outcomes to prioritise work and demonstrate the value of risk services to the wider organisation

• Shows strong execution discipline, delivering incrementally while managing dependencies and regulatory deadlines

• Acts as a change leader, driving adoption of new risk capabilities and retiring legacy or manual processes

• Communicates clearly and confidently with senior stakeholders, including risk leadership and auditors

• Is comfortable operating in ambiguity and navigating evolving regulatory expectations

WHAT YOU'LL BRING:

Functional Knowledge

• Experience delivering internal platforms or services in regulated financial services environments

• Practical understanding of Operational Resilience concepts, including important business services, impact tolerances, dependency mapping, and scenario testing

• Knowledge of Third-Party Due Diligence practices, including supplier risk segmentation, lifecycle management, and ongoing monitoring

• Knowledge of customer-facing due diligence and assurance practices that enable customers to assess our risk and control environment efficiently, balancing transparency, regulatory defensibility, and commercial sensitivity and enabling customer trust.

• Ability to define and measure meaningful non-revenue product metrics (e.g. time to onboard, control effectiveness, adoption, reliability)

• Strong technical fluency, with experience working closely with engineering, data, and architecture teams

• Experience integrating risk services into broader business workflows and change processes

• Understanding of governance, evidence, and audit requirements

Leadership Skills

• Demonstrated ability to lead and inspire cross-functional teams, fostering a collaborative and innovative work environment.

• Energy and pace to drive highly effective stakeholder management across a globally distributed team.

• Be a talent magnet. Continue to grow high performing diverse teams, while adding key capabilities by attracting best in class talent who can support the growing needs of the organization and client community.

• Ability to provide regular updates to stakeholders and board of directors on critical initiatives and interact frequently with key leaders as well as various regulatory bodies.

• Experience of driving at pace, globally disbursed / matrixed teams to successfully achieve business line goals and objectives.

• Enterprise leadership to drive consensus and influence while operating in an agile manner to oversee a vast portfolio of responsibilities.

• Experience building, empowering, and inspiring high-performing teams and instilling a culture of creativity, accountability, and productivity

Problem Solving

• The role requires attention to detail and excellent judgment based on best practice and previous experience.

• Evidence of responding to and resolving complex problems by identifying and selecting solutions through applying innovative thinking and technical experience, guided by clear policy and procedure.

Interpersonal Skills

• Excellent communication, presentation, and interpersonal skills to effectively engage with stakeholders at all levels.

• Sound judgement with experience of balancing competing factors of stakeholders to deliver optimal outcomes.

• Strategic thinker with proven ability to execute with quality and efficiency.

• Strong analytical skills and proven record in innovative thinking.

Career Stage:

Group Director

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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