Head of Restaurant and Retail Development

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you an ambitious individual with a commercial-first mindset and proven experience of leading a high-performing team? Are you obsessed with continuous growth and driving best-practice processes to consistently improve efficiency and results? If so, then we want to speak with you!

Role background

We’re now looking for a motivated Head of Restaurant and Retail Development to lead all aspects of the commercial work in Wolt, focusing on both the restaurant arm of the business as well as retail. Owning account management, platform work and introducing new products.

Reporting to the General Manager, you’ll also work with other team leads to create the commercial strategy and plot the roadmap for our continued growth. A large part of the role is managing the existing team that is among the best performing ‘Woltwide’. They already have high standards and expectations of themselves, they need a leader that can not only embrace this, but help to push them onto the next level!

As such, you’ll need to be the sales expert that can develop strategy for retention and growth of existing accounts, plan and execute sales-operations methodology, processes and tracking tools and support the team with some hands-on client management when needed.

What you’ll be doing

• Work on creating and implementing a sales strategy to develop the portfolio and grow Wolt’s business in the market, as well as building needed processes for pipeline management.

• Own the restaurant and retail portfolio development strategy, which includes evaluating market potential and mapping potential new areas, identifying gaps in the venue portfolio, keeping abreast of competitor activities, and developing /adjusting plans when needed.

• Identify and track KPIs and targets across other sales focus areas, key account development, and new market opportunities.

• Plan and execute development-operations methodology, key metrics, processes and tracking tools (including leads conversion, training, renewals, cross-sell, up-sell).

• Develop strategy for retention and growth of existing accounts.

• Help introduce new products, pricing strategies and value propositions.

• Manage our platform and integrations team, in charge of efficient onboarding for our partners.

• Lead the entire team with a ‘best in the world’ approach in all that you do, proactively driving the development of our account management function and ensuring strong collaboration between this team and partner acquisition.

Our humble expectations

• Proven track record from leading commercial teams, ideally managing portfolio while leading from the front.

• Excellent analytical skills - such as translating data into actions and producing relevant KPIs.

• Experience from within the industry is an advantage or a deep understanding of the delivery tech market and our competitors.

• Passion for management, development and networking, with strong local connections.

• Strong leadership and methodological skills.

• Fluent in Macedonian and English.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.