Head of QA Operations Governance (m/f/d)

METRO is a leading international food wholesaler which specialises in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent merchants (Traders). Around the world, METRO has approx. 15 million customers who benefit from the wholesale company’s unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for the needs of professional customers which has been growing and expanding continuously since 2019. Acting sustainably is one of the company principles of METRO which has been listed in various sustainability indices and rankings, including MSCI, Sustainalytics and CDP. METRO operates in more than 30 countries and employs over 85,000 people worldwide. In financial year 2023/24, METRO generated sales of €31 billion.

At METRO, we have set ourselves ambitious goals with our “sCore” growth strategy which is closely accompanied by our Fundamentals. These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at careers.metroag.de. 

To maintain and continually improve the Quality Management System of METRO through documentation 

To ensure evaluation of the QMS in all METRO entities through Global QA assessments process.

Continual improvement of GQA QMS, development and support of the digital tools in the operational activities.

• Ensure QA standards and procedures are up-to-date and comply with METRO Quality Management System.
• Lead the Global Quality Assurance (GQA) assessment process across all METRO countries and entities in line with the risk assessment.
• Ensure assessors' trainings and onboarding, and conduct calibration sessions.
• Ensure timely reporting of assessment results to the Management.
• Conduct minimum eight GQA assessments per year as a lead assessor.
• Oversee store QA operations; evaluate and prepare for approval the in-house meat processing activities.
• Fulfill Regional QA responsibility for a cluster of METRO entities and provide functional support to implement GQA standards, maintain yearly KPIs, and achieve QA objectives.
• Deliver trainings and share expertise with internal and entities' stakeholders as needed.

• Bachelor/Master’s Degree in food technology, science and/or engineering
• Minimum 7 years of experience with projects related to developing and implementing Quality Management Systems preferred in retail/wholesale or production companies
• Minimum 3 years in the leadership position in retail/wholesale or production companies
• Experience in auditing as internal or external auditor
• Experience in project management in different areas in QA
• Excellent technical and practical knowledge in HACCP, PRPs, Food Quality and Safety
• Lead or Internal auditor certification
• Excellent knowledge on the METRO QA requirements (QA Manuals and Standards) and how to apply them to the real-world processes
• Ability to see the global picture and relevance of quality
• Quick, good and strong comprehension
• Strong ability to work cross functionally
• Excellent project management skills
• Excellent English communication skills – spoken, written, presentation
• Strong team orientation and intercultural sensitivity.
• Excellent interpersonal and communication skills, including good report, business emails, and procedures writing skills
• Good presentation skills - Develop and present PowerPoint presentations to senior management

What we offer:

• Work-life balance: Flexible working hours with the option of mobile working in agreement with your line manager, 30 days of holidays.
• Training: A comprehensive training offer via our own training center or externally.
• Well-being: Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program. 
• Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, many campus events.
• Discounts: discounted Jobticket as well as discounts in our wholesale stores and at many partner companies.
• Comfort: Good transport connections, free parking spaces, JobBike. 
• Company pension plan: You will receive a contribution to your company pension. 
• Family driven: Three daycare centers for children on campus, support of holiday camps for children of employees.