Head of Projects - IT Services

Job Summary:

We are seeking a highly experienced and dynamic Head of Projects to lead our project governance function and manage a portfolio of complex software development projects. The ideal candidate has a strong background in large-scale project delivery, excellent leadership skills, and a proven ability to build and maintain high-impact relationships with both customers and internal stakeholders.

This role requires someone who not only manages major strategic projects personally but also oversees a team of project managers handling multiple concurrent engagements across private and public sector clients. The individual must operate with authority, inspire confidence, and consistently drive execution excellence.

Job Responsibilities:

Strategic Leadership & PMO Management

Lead the PMO function and manage a team of project managers overseeing multiple software development projects.

Establish and maintain project management standards, methodologies, processes, and tools across the organization.

Monitor project performance, ensure adherence to timelines and budgets, and drive corrective actions where necessary.

Provide executive-level reporting on project portfolio status, risks, issues, and mitigation plans.

Project Delivery

Personally lead and execute high-impact, complex projects from initiation to closure.

Ensure delivery quality, resource alignment, change management, and project governance for all assigned projects.

Drive resolution of critical issues and ensure that teams remain aligned with overall business objectives.

Customer Relationship Management

Build and maintain strong, trust-based relationships with customer stakeholders, especially senior leadership within private and public sector organizations.

Establish yourself as a reliable authority who can “get things done” and drive outcomes in complex stakeholder environments.

Proactively identify customer needs, manage expectations, and represent the organization with professionalism and credibility during all interactions.

Internal Stakeholder Collaboration

Maintain strong working relationships with internal teams, including development, QA, design, architecture, HR, finance, and operations.

Facilitate seamless coordination among cross-functional teams to ensure successful project execution.

Act as a central escalation point for internal and external stakeholders.

Governance, Risk & Quality Assurance

Implement best practices in risk management, quality assurance, and project documentation.

Ensure all projects adhere to compliance, audit, and governance requirements.

Promote continuous improvement in project delivery processes.

Travel Requirements

Regular local travel is required to visit customer offices and manage on-site project needs.

Required Skills:

15 years of demonstrated success in managing software development projects, with at least 5+ years leading or managing a PMO or project teams.

Strong command of project management methodologies (Agile, Scrum, Waterfall, Hybrid).

Proven experience engaging with senior customer stakeholders in both private and public sector environments.

Exceptional leadership, communication, negotiation, and problem‑solving skills.

Ability to work under pressure and manage multiple priorities simultaneously.

Formal project management certification (PMP, PRINCE2, or Agile certification) is a strong advantage.

Experience

Minimum: 13 years

Preferred: 15 years

Education/Qualification/Competencies

Executive presence and stakeholder confidence–builder

Leadership and team management

Strategic thinking and decision‑making

Conflict resolution and negotiation

Process orientation and governance discipline

Customer‑focused mindset

Strong interpersonal communication

Location

Lahore