Head of Platform Customer Interaction (m/f/d)

What is Jedox?:
At Jedox, we help businesses plan for a better future. Our Enterprise Performance Management (EPM) software empowers finance, sales, and other departments to budget, forecast, and analyze data—all in one intuitive platform. We’re on a mission to turn complex planning into #Superplännen: that amazing moment when everything goes exactly as you envisioned it.

To drive our ‘Digital Business Partner’ vision, we’re looking for a Head of Platform Customer Interaction to lead the strategic and operational development of our customer-facing platform area and shape the next generation of our web components and services.

Your Responsibilities:
In this role, you guide the strategic and operational development of the platform customer interaction area. You work closely with engineering leadership, coordinate cross-department collaboration, drive KPI-based delivery, and support continuous capability development across teams.

• Customer interaction leadership: Lead the engineering platform customer interaction area to ensure continuous KPI-driven deliveries for web components and services in a multi–cross-functional environment.
• Strategic alignment: Collaborate with VP Engineering and the engineering leadership team to align customer interaction development with company, product and engineering strategy.
• People leadership: Oversee personnel development in the customer interaction area, including capacity and capability planning.
• Strategic roadmap: Act as strategic lead for engineering platform customer interaction together with the leadership team.
• Cost management: Manage budget planning, cost controlling, reporting and cost savings for the customer interaction area.
• Cross-department collaboration: Coordinate with product managers, consultants, customer support and cloud operations for seamless delivery.
• Service provider management: Manage cross-entity collaboration with external and internal partners focused on performance management.

Your Profile:
You lead cross-functional teams with clarity and confidence. You combine strategic thinking with a strong understanding of customer-facing platform components and foster collaboration across departments. You communicate openly, solve complex challenges constructively and drive continuous improvement.

• Work experience as servant leader with multiple cross-functional teams for innovative web components and services for platform product
• Understanding of agility and team empowerment
• Openness to changes and continuous improvements
• Open and respectful communication
• Constructive problem solving and outcomes oriented
• Knowledge about FP&A tools is optimal

We are looking for a collaborative platform leader who can drive customer-related innovation across the Jedox Platform and strengthen cross-team delivery.

Apply today and become part of our #Oneteam!

Transparency Note: Use of Artificial Intelligence:
As a tech-driven company, Jedox uses modern technologies — including AI — to continuously improve our processes.In recruiting, AI may support us in screening and structuring applications. It does not replace human judgment, but helps us reduce bias and ensure a consistent candidate experience. Your application is always reviewed by real people. If you would like to learn more about the process, please visit the website of our partner Hi People. Here you will find information about the data protection guidelines as well as the most recent security checks. This gives you complete clarity on how your data is protected and processed. Of course, you can also contact us at any time if you have any questions.