Head of Payments Performance, Americas

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe’s mission is to increase the GDP of the internet. We build economic infrastructure for internet businesses of every size in pursuit of this mission. The Global Payments Performance team is part of Stripe’s broader Customer Success organization and the team’s mission is to help Stripe and its users reduce costs, optimize conversion, reduce fraud, and effectively respond to changes in the payments landscape. Today, Stripe is live in 42+ markets and the team is situated across multiple global offices to support Stripe’s growth around the world.

What you’ll do

We are looking for a Payment Performance leader to set and execute the strategy for the Americas team including supporting new user adoption of Stripe, existing user growth through payment excellence, increasing the early success our new payments users have with Stripe, and increasing our visibility across the payment industry. The successful candidate will have a demonstrated ability to deal with ambiguity; think strategically and analytically about business, product, and technical challenges; as well as earn trust with and influence others. A strong sense of ownership, drive to have an impact, and entrepreneurial spirit are musts.

Responsibilities

• Improve the quality of Stripe’s payments products through consultation with product and R&D teams

• Increase user acquisition and user retention through direct user engagement, scaled workshops, and thought leadership

• Accelerate the adoption of payments software and services products by advising on product development, assisting with GTM strategy and conducting trainings

• Elevate Stripe’s reputation within the payments community by engaging with users, analysts and payments consultants

• Develop a team of 6+ strategists with deep expertise and strong industry visibility that meets the highest performance standards

• Develop the long-term vision and strategy for a growing team, and scale day-to-day operations

• Continuously pushing the depth of optimization and expertise that Stripe can bring to our users

• Build and lead a team of senior Payment Performance Strategists across the region

• Coach, mentor, and guide the team in developing its regional narrative and consultative approach

• Develop relationships with regional and global leadership to ensure that the team is optimally placed to deliver value for Stripe and its users

• Work cross-functionally within Stripe to provide expertise on major strategic initiatives

• Engage directly with the leadership teams of our most strategic users as an executive sponsor or through Stripe’s executive briefings

Requirements

• 15+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.

• Experience building and leading high performing teams.

• 5+ years managing senior level IC's or managing managers

• A proven ability to build collaborative working relationships with cross-functional leaders and teams.

• The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.

• Experience presenting directly to senior stakeholders in both an internal and client facing setting.

• Excellent verbal and written communication skills.

• Strong data processing and analytical skills.

• Understanding of card network rules and regulations, local payment methods, and the regulatory environment