Head of Partner Success

About Polygon Labs

Polygon Labs is a global blockchain payments company building and operating infrastructure to move money instantly, reliably, and at internet scale, with the mission to move all money onchain. It is building the Polygon Open Money Stack, an open and integrated stack of services and technologies to instantly and reliably move money anywhere, and put it to work. Its infrastructure has facilitated trillions of dollars in onchain value transfer and supported millions of transactions daily for some of the globe's largest banks, fintechs, enterprises, and consumer applications.

Your Role

Reporting to the Global Head of Business, you will lead and scale Partner Success at Polygon Labs, owning relationships with some of the most strategic customers in the ecosystem. This role is central to delivering a best-in-class client experience, from onboarding through long-term growth, while building the systems, processes, and team needed to support enterprise adoption of Polygon Labs’ products. If you are excited about shaping how leading institutions interact with blockchain infrastructure and driving measurable customer impact, this role offers the opportunity to build and lead a high-impact function from the front.

Your Responsibilities

• Build and maintain strong relationships with senior management and C-level stakeholders across strategic accounts

• Lead and develop a team of account managers, establishing scalable processes across onboarding, implementation, and ongoing account management

• Design and optimize end-to-end post-sales workflows to ensure a seamless client experience from contract close through go-live and beyond

• Partner cross-functionally with Engineering, Product, Sales, Finance, and Marketing to represent the voice of the customer and influence product direction

• Own customer retention, contract renewals, and expansion by identifying upsell and cross-sell opportunities across Polygon Labs’ product suite

• Establish data-driven reporting frameworks to track client satisfaction, adoption, and overall account health

• Act as the primary escalation point for client issues, including billing, account inquiries, and audit-related requests

• Lead regular client engagement cadences, including monthly check-ins and quarterly business reviews

• Contribute to revenue tracking, forecasting, and reporting to internal leadership and external stakeholders

• Operate as a strategic liaison between clients and internal leadership, ensuring alignment and proactive communication

What You'll Need

• 8+ years of experience in B2B relationship management, customer success, or account management, including leadership experience

• Proven experience managing enterprise clients within fintech, payments, SaaS, or blockchain environments

• Strong ability to build relationships with executive stakeholders and navigate complex organizational structures

• Experience leading cross-functional initiatives and influencing product and operational outcomes

• Excellent written and verbal communication skills, with the ability to translate complex concepts into clear, structured messaging

• Bachelor’s degree or equivalent practical experience

Preferred Qualifications

• Experience working with blockchain or crypto-related products and infrastructure

• Background in scaling customer success or account management teams in high-growth environments

• Experience with contract negotiation, renewals, and dispute resolution

• Familiarity with data-driven customer success tools and reporting frameworks

Polygon Labs Perks

The goal of the Polygon Labs total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan includes the following benefits for our full time employees:

• Remote first global workforce

• Industry leading Medical, Dental and Vision health insurance*

• Company matching 401k with 3% match*

• $1,500 Home Office Set Up Allowance (life-time max)

• $200 AI Allowance Program

• $75 Monthly internet or phone reimbursement

• Flexible Time Off

• Company issued laptop

• Egg freezing, mental health, and employee wellness benefits

*In certain countries medical, dental and vision is fully covered for employees & their dependents. This is country and plan specific.

*401k is for United States employees only

Polygon Labs is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Polygon Labs is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.

If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Learn More about Polygon Labs

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