Head of Operations

Head of Operations

Position: Permanent/Full Time

Location: New Media Headquarters, Derry Street, HSK, London, W8 5HY

About DMG New Media

DMG New Media is building the next generation of social-first brands - spanning news, entertainment, money, sport, and culture - powered by a 60-strong team of talent, editors, designers, and creatives.

With over 150 million social followers, we’re redefining how the Daily Mail connects with Gen Z and Millennial audiences through original, platform-native storytelling.

We’re now seeking a strategic, experienced, and hands-on Head of Operations to oversee the daily running of the division and enable its next phase of growth.

This is a critical senior leadership role - responsible for turning creative ambition into scalable systems, efficient delivery, and operational excellence.

Main Responsibilities

Delivery & Execution

• Operation Management: Oversee operational execution of major editorial series, branded campaigns, and social formats - delivered on time, on budget, and on brand.

• Cross-Functional Coordination: Act as the senior connector across Editorial, Production, and Commercial teams - aligning priorities, streamlining workflows, and ensuring accountability.

• Process Architecture: Design and implement standardised workflows covering the full content lifecycle - from ideation to publication - integrating editorial, production, and commercial functions.

• Change Management: Lead the adoption of new tools, models, and workflows to drive operational efficiency while maintaining creative freedom.

Planning, Budgeting & Resourcing

• *Budget Ownership: Build and manage annual and campaign-level budgets, ensuring spend is aligned to growth priorities and commercial returns.

• Campaign Costing: Oversee production costing for branded partnerships, ensuring profitability and clear visibility of margins.

• Hiring & Workforce Planning: Own the hiring pipeline across operations, production, and freelance networks - ensuring the right skills and capacity are in place to meet demand.

• Day-to-Day Management: Oversee the daily operational rhythm of the division - from scheduling and approvals to production tracking and output management.

• Resource Allocation: Optimise deployment of internal and external talent to balance creativity, speed, and efficiency.

Performance, Governance & Risk

• KPI Framework: Establish and monitor operational metrics to measure efficiency, productivity, and team performance.

• Governance & Compliance: Build frameworks to ensure full compliance with data, platform, and brand safety regulations.

• Vendor & Partner Oversight: Manage relationships with key production partners, freelancers, and technology providers - negotiating contracts, ensuring quality, and maintaining delivery standards.

Leadership & Team Culture

• People Development: Build, mentor, and manage a high-performing operations function that empowers creative teams and supports strategic growth.

• Cross-Department Collaboration: Partner closely with senior creative, editorial, and commercial leadership to ensure all teams operate in sync with shared KPIs and business goals.

• Strategic Projects: Support the Head of New Media on divisional priorities and complex initiatives, ensuring day-to-day operations align with long-term vision.

Person Specification

• Proven operations leadership in complex, fast-growth organisations (e.g. consulting, tech, marketplaces, agencies, or media), with experience building scalable delivery models.

• Strong financial capability, including budgeting, resource planning, and driving efficiency against growth objectives.

• Expert in designing and running operating systems, with a track record of implementing processes, tools, and KPIs that improve execution and accountability.

• Exceptional cross-functional leader, able to align diverse teams around shared priorities, move fast in ambiguous environments, and unblock delivery at pace.

Package Description

Our benefits package increases the longer you’ve been with us. Here’s what to expect:

• 25 days’ holiday (increasing by 1 per year up to a total of 30)

• Pension plan and life cover

• Discounts on online shopping, dining cards and vouchers, and access to our Employee Assistance Programme

• Onsite gym, subsidised canteen and onsite nurse and GP clinics

Plus much more...

Our Commitment

We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability.

We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process. Please be assured that any such information will be held separately to your recruitment application and will not be considered as part of the selection process