Head of Operations

Location: 100% Remote

Schedule: Monday to Friday 8am to 5pm PST

Conditions: Long Term Independent Contractor

Reporting: Reports directly to the Founder / CEO

Overview

We’re looking for a Head of Operations to build and own the operating system of a fast-growing DTC brand scaling from ~$13M to $20M+. This role is responsible for turning strategy into execution at scale — owning the cadence, systems, and infrastructure that keep the business running efficiently without relying on the Founder.

You will not own growth or creative — you will own the machine that makes those teams perform better.

What You’ll Own

Operating System & Execution

• Build and run the company’s weekly operating cadence (leadership meetings, KPIs, accountability)
• Establish and manage team scorecards, 1:1 structures, and performance tracking
• Ensure clear ownership, priorities, and execution across all functions

Cross-Functional Operations

• Act as the central operator connecting Growth, CX, Supply Chain, and Finance
• Ensure the business can scale (spend, demand, launches) without operational breakdowns
• Identify risks early and implement solutions before they impact performance

Supply Chain & Vendor Management

• Oversee inventory planning, 3PLs, and contract manufacturers
• Ensure high in-stock rates on key SKUs (Amazon & DTC)
• Audit and optimize vendor relationships, costs, and dependencies

Finance Operations

• Own operational finance workflows (bill pay, vendor payments, subscriptions)
• Monitor daily P&L performance and flag issues proactively
• Build and maintain a rolling cash forecast

People & Process

• Own hiring operations, onboarding, and team structure
• Ensure every role has clear KPIs and accountability
• Build SOPs and scalable processes across the organization

Systems & Infrastructure

• Own and optimize tools like Notion, Google Drive, and internal systems
• Audit and streamline the tech stack
• Implement automation and AI-driven workflows to improve efficiency

Requirements:
Experience

• 3–7+ years in operations within a DTC / eCommerce brand
• Experience scaling a business from ~$10M to $30M+ (or similar stage)
• Strong exposure to supply chain, fulfillment, and vendor management
• Experience owning internal operations, not just projects

Core Skills

• Deep understanding of operating systems (EOS or similar)
• Strong financial literacy (P&L, forecasting, cost control)
• Experience building and managing processes, SOPs, and team structures
• High proficiency with tools like Notion, Slack, and operational dashboards
• Comfortable using AI tools (ChatGPT, Claude, etc.) in daily workflows

Leadership & Mindset

• Highly execution-oriented — moves fast and takes ownership
• Strong organizational and prioritization skills
• Able to balance speed with structure
• Proactive problem-solver who anticipates issues before they happen

Nice to Have

• Experience in supplements, health, wellness, or fitness
• Experience working with 3PLs and contract manufacturers
• Built automation systems or internal AI tools

What Success Looks Like

• Founder is no longer involved in day-to-day operations (inventory health and supply chain reliability
• Accurate financial visibility and forecasting
• Faster execution with less chaos and fewer bottlenecks
• Scalable systems that support continued growth

What This Role Is NOT

• Not a growth or marketing role
• Not a creative or brand role
• Not a project manager tracking tasks

This is a true operator role: owning outcomes, systems, and execution at scale.