Head of Operations - Catering & Hospitality

Title: Head of Operations

Location: Central London

Salary: £65k to £68k

Benefits:

• 33 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave.
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Redefine What a Workplace Can Taste Like.

We are seeking an exceptional Head of Catering Operations to lead and elevate a premium Business & Industry contract within a high-end corporate environment. This is a rare opportunity to shape a best-in-class food and hospitality experience for a discerning client, where innovation, precision, and service excellence are paramount.

As the strategic and operational lead, reporting to an account director, you will drive performance across multiple revenue streams, championing culinary quality, client engagement, and commercial success. You will inspire and develop high-performing teams, ensuring every touch-point reflects the sophistication and standards expected within a world-class corporate setting.

This role demands a forward-thinking leader with a passion for hospitality, a sharp commercial mindset, and a proven track record in delivering exceptional catering services at scale.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Reporting to the Account Director, the Head of Catering Operations is responsible for the strategic leadership and day-to-day management of catering services across a high-profile corporate Business & Industry (B&I) contract. You will ensure the consistent delivery of exceptional food quality, service standards, and financial performance, while building strong client relationships and leading high-performing teams.

• Championing Excellence: Elevate our food and service standards across all day-parts — breakfast, lunch, events — ensuring we consistently wow both clients and customers.
• Fuelling Innovation: Drive sales and engagement by evolving our offer with creativity, bold ideas, and a hunger to do things differently.
• Owning the Commercials: Deliver and exceed financial targets, identifying smart ways to grow revenue while optimising cost and quality.
• Delivering Weekly Experiences: Partner with our Culinary and Project teams to bring weekly pop-ups and all food moments to life, including the management of our independent “Fuel Traders.”
• Leading with Energy: Inspire and motivate large, multi-site teams — leading from the front, having fun, and building a culture of pride and performance.
• Reacting in Real Time: Be agile and responsive — adjusting quickly to trends and customer feedback
• Staying Ahead of the Curve: Track industry and market trends to keep us future-focused and ahead of expectations.
• Ensuring Safety & Security: Oversee compliance across all legislative and company standards — from health & safety to staff and stock security.
• Bringing Events to Life: Oversee planning and flawless execution of all catering events, ensuring excellence from idea to delivery.
• Collaborating Cross-Functionally: Work with sales, marketing, and culinary leads to develop, promote, and grow our services.
• Shaping Growth: Vet new business opportunities and ensure commercial proposals deliver true value.

• A high-performing, commercially astute operator with a track record of managing large teams and multi-site, high-volume operations.
• A confident leader who thrives on human connection — energising others, building culture, and getting the best from every person.
• A problem solver and trend-watcher who adapts fast and leads with curiosity.
• Financially savvy with a sharp understanding of P&L, forecasting, and commercial value.
• A natural collaborator who works seamlessly with culinary teams, creatives, and clients.
• Obsessed with details, passionate about food, and excited to challenge the status quo.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.