Head of New Business - ShopBack Pay

Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

As the Head of ShopBack Pay, you will drive high impact growth and development of our new business unit - ShopBack Pay, with direct P&L ownership. You will be responsible for leading and empowering high performing sales and marketing teams to build and scale our new business from scratch in Hong Kong. Your leadership will shape our success, foster strategic partnerships, and contribute to ShopBack’s vibrant culture.

Your Adventure Ahead:
• Drive the overall growth, business strategy, business development with key stakeholders and business partners in Hong Kong.
• Full ownership of the sales, marketing and operations teams performance, execution and processes qualities to drive strong results.
• Accountable for the business's overall performance and P&L.
• Work closely with regional stakeholders and local heads of the online business to drive omnichannel growth
• Lead, empower, and mentor your team to bring about growth and development for a high performing unit
• Build and lead strategic plans and initiatives to ensure that ShopBack is well attuned to industry trends, opportunities, and competition landscape.
• Contribute to the overall success and culture of ShopBack.

Essentials to Succeed:
• Solid experience in sales leadership, performance management, and exceeding team targets.
• Exceptional track record in online-to-offline sales; experience in the food/retail tech space is a plus.
• Proven direct experience in building, leading and inspiring lean and high-performing sales teams, with a fast-moving, continuous development mindset
• Have experience developing and executing creative, innovative integrated marketing campaigns that drive positive results in the local market.
• Outstanding networking skills and the ability to make partnerships happen, strong network of merchant partners in the food and retail space is highly valued.
• Ownership mindset, possess grit, tenacity, and hunger to win. A resilient problem solver who is not discouraged by failure.
• Demonstrated use of AI tools (e.g. ChatGPT, Cursor) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting [email protected].