Head of New Business

Luxclusif is a technology-driven global B2B platform founded in 2013 and part of Farfetch since 2021. Dedicated to redefining the luxury paradigm by offering premium pre-owned fashion to a global audience, Luxclusif has pioneered the global luxury resale market, with advanced data-driven solutions to facilitate the buying and selling of high-end pre-owned items. With operations spread across the globe and strategic warehouses in key locations, ensure a seamless supply of luxury goods, ensuring item curation, quality control, operations, logistics to technology integrations and sales, delivering an unmatched resale experience for brands, retailers, and end-customers.

THE TEAM
We're a diverse team who partners and supports the business to enable delivery against our strategic and financial goals.

PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE
The executive mandate for the Head of New Business is the continuous expansion of company reach through the onboarding of new markets and new distribution channels. You must build and manage the New Business Team and are responsible for closing and bringing in high potential and high value customers in line with the company’s overall commercial objectives.
The strategic component of the role will require you to determine and identify a go to market strategy that is in line with the sale opportunities in the external market that best coincides with the company’s product offering.

WHAT YOU’LL DO:
• As Head of New Business, you are directly responsible for the overall management of the client acquisition pipeline and all corresponding metrics tied to funnel management.
• Work with key stakeholders to build the tools and optimize the onboarding process with respect to 5 key stages of the funnel:
• Lead generation and qualification - Prioritize pipeline based on revenue potential and company targets and objectives.
• Business alignment set up - Determine best and most appropriate business model to adopt for incoming clients based on both the company’s objectives and the strategic value we are able to provide to the new partner.
• Closing and final negotiations - Lock in commercial terms and SLA’s with a signed and written contract with each new client.
• Launch and testing - Scope and define a testing and onboarding plan for each client and coordinate the execution cross functionally across the various departments.
• Post-mortem and turnover to Accounts and Channel Management Team - Segregate good vs. bad bets based on client performance and results at the end of testing period. Good bets are transitioned to the Account Management Team for optimization and long term growth. Deliver a post mortem and error analysis for bad bets and decide on the appropriate next steps.
• Weekly reporting of progress on numbers, metrics, and planned initiatives directly to the Head of Strategy and Sales.
• Mentor and coach direct reporting lines to ensure skills augmentation and high performance.

WHO YOU ARE:
• University graduate with a business degree with at least 5 years of functional experience leading sales teams.
• B2B sales industries are preferred and experience within the fashion and luxury sectors would be a big plus.
• Both verbal and written fluency in English is a hard requirement.
• Ability to speak and write in other languages, particularly French or German or prior experience living and working in French or German markets would be a definite plus.
• Someone with a strong analytical mindset, great attention to detail, and curiosity to dive into operational and financial data.
• A collaborative communicator who works well with multiple teams and adapts to different stakeholders.
• Proactive, hands-on, and accountable in solving problems and driving improvements.
• Structured, reliable, and consistent in managing recurring processes and deadlines.

REWARDS & BENEFITS:
• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT:
• FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

SCAM DISCLAIMER:
• It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.