Head of Network Reliability Engineering

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least April 10th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Role Description

GFiber is reimagining network operations by building highly observable, programmable, and resilient infrastructure at scale. As the Head of Network Reliability Engineering (NRE), you will lead the strategy to ensure our next-gen infrastructure is inherently resilient and self-healing.

We are seeking a senior leader to spearhead our reliability strategy across a diverse infrastructure spanning access, core, transport, wireless, and OSS integration. In this role, you will oversee a multi-disciplinary organization responsible for Metro Engineering (design and build) and Reliability Engineering (proactive and automated), bridging the gap between architectural standards and operations. By unifying fault management, telemetry, and incident data, you will partner with Network Engineering to evolve our health metrics and drive actionable insights. You will be a key champion for autonomous operations, focused on reducing fault domains and achieving industry-leading reliability through automated, self-healing systems.

Role Responsibilities:

• Lead the Reliability Engineering and Metro Engineering functions, overseeing both the physical expansion of metro networks and the observability systems that support them.

• Own the end-to-end Tier 3 escalation lifecycle, working with NOC and Incident Management teams to drive a blameless engineering culture focused on systemic improvement and data-driven root cause analysis.

• Define the roadmap for Infrastructure-as-Code and GitOps workflows, collaborating with software and network teams to ensure configurations are version-controlled, auditable, and deployed via CI/CD.

• Drive the strategy for closed-loop automation by partnering with software engineering teams to implement systems that leverage real-time streaming telemetry for autonomous fault detection and remediation.

• Champion the elimination of operational toil; work across the organization to automate change verification and routine maintenance, allowing the NRE team to focus on high-value reliability engineering.

At a minimum, we’d like you to have:

• Bachelor’s in Computer Science, Electrical Engineering, or equivalent practical experience.

• 10 years of experience in network engineering, with direct experience in operations, site reliability, or network reliability.

• Experience in IP networking (BGP, OSPF, MPLS), optical transport, and access networks (PON/Wireless).

• Experience managing high-stakes incidents and designing high-availability systems.

• Experience managing engineering teams and driving cross-functional outcomes.

It’s preferred if you have:

• Master’s degree in a technical field or equivalent executive leadership experience.

• Experience implementing SRE/NRE frameworks (SLIs/SLOs/Error Budgets) within a production ISP or cloud environment.

• Strategic understanding of observability and automation tools (e.g., Prometheus, Grafana, Ansible, Terraform) and their application in an ISP environment.

• Experience overseeing the lifecycle of automated systems, from defining functional requirements to validating operational readiness.

• Experience managing complex, hybrid infrastructure—such as combined fiber and wireless networks—at a multi-regional or national scale.

The US base salary range for this full-time position is between $208,000 - $286,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

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It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.