Head of Middle Office

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

We are looking for a Head of Middle Office (Indonesia) to join our growing Jakarta team and play a key role in building and scaling our operational foundation.

What You’ll Do

Middle Office Operations & Execution

• Own and drive day-to-day Middle Office operations, ensuring smooth execution across sales support, onboarding, and post-sales processes
• Act as the key coordination point between Sales, Finance, Risk, and Operations teams
• Ensure operational processes are efficient, scalable, and aligned with business needs

Sales Operations & Process Optimization

• Design, implement, and continuously improve end-to-end sales processes and workflows
• Standardize documentation, approval flows, and controls across commercial activities
• Support sales teams with deal structuring, onboarding processes, and operational guidance

Data, Reporting & Insights

• Build and maintain dashboards, reports, and KPIs to track business and operational performance
• Provide actionable insights to improve pipeline visibility, conversion rates, and revenue outcomes
• Identify operational bottlenecks and recommend practical improvements

Governance & Risk Support

• Ensure adherence to internal policies, controls, and compliance requirements
• Support implementation of approval matrices and basic risk controls across commercial processes
• Work closely with regional and local stakeholders to maintain governance standards

Systems & Tools

• Support the implementation and day-to-day management of CRM and operational tools (e.g., Salesforce, HubSpot)
• Ensure data accuracy and consistency across systems
• Work with internal and external stakeholders to improve system usage and efficiency

Cross-Functional Collaboration

• Partner closely with local and regional teams to align on processes and best practices
• Support new initiatives such as product launches, partnerships, and market expansion
• Act as a reliable operational partner to the commercial team

Team Leadership

• Lead and develop a lean Middle Office team in Jakarta
• Foster a hands-on, execution-focused, and solutions-oriented team culture
• Provide coaching and support to team members while remaining actively involved in execution

Requirements:
Requirements

• 7–10 years of experience in Middle Office, Sales Operations, Revenue Operations, or Business Operations, preferably in fintech, payments, SaaS, or B2B environments
• Proven experience in building or improving operational processes in a growing organization
• Comfortable being hands-on while managing a small team (player-coach mindset)
• Strong analytical and problem-solving skills, with experience in reporting and CRM systems (e.g., Salesforce, HubSpot)
• Good understanding of sales processes and commercial operations
• Strong stakeholder management and communication skills across functions
• Detail-oriented, structured, and able to thrive in a fast-paced, evolving environment
• Experience in Indonesia or Southeast Asia markets is a plus
• Fluent in English; Bahasa Indonesia is preferred

Benefits:
Why Join EPOS

• Opportunity to build and scale a sales team from the ground up.
• High-impact role with direct ownership of growth in Indonesia.
• Backed by a leading global fintech ecosystem, Ant International.
• Fast-pace, entrepreneurial environment with strong career upside.