Head of Mid Market

✨Who we are

At Epos Now we help businesses across the world thrive by providing smart, cloud-based POS and payment solutions. From hospitality to retail, our technology is designed to simplify operations, enhance customer experiences and drive growth. With 450+ employees globally and a strong presence in the UK, US and Australia - we're on a mission to empower merchants everywhere with the tools they need to succeed. 

🌟 The Opportunity 

We're looking for an exceptional Head of Mid-Market to drive growth within one of Epos Now's most exciting strategic channels.

This is a pivotal leadership role where you'll: 

💡Shape and execute our mid - market strategy

🤝Build strong client relationships

📈Maximise revenue through upsells and renewals

You'll lead a high performing team, design scalable account management frameworks and deliver outstanding customer experiences that drive retention and Net Dollar Retention growth. 

If you thrive in a fast-paced, target driven environment and have a proven track record in account management and leadership within B2B tech or SaaS, this could be the role for you. 

🚀What you'll be doing

Grow and retain our mid market customer base through strategic account management, renewals and upsells. 

Build and lead a motivated results driven team with clear KPIs and strong accountability

Drive NDR performance and reduce churn through proactive engagement

Foster strong client relationships

Maintain live dashboard and share performance insights across the business

Collaborate with other departments to remove blockers and elevate our proposition 

Define and evolve the mid-market customer profile, ensuring we continuously improve

🔍What we are looking for

Proven experience in a senior account management and commercial leadership within a  SaaS Fintech or tech sales environment

Success managing and growing mid market or enterprise accounts

Experienced people leader who can inspire, coach and drive performance 

Strong understanding of account management and customer lifecycle optimisation 

Used to working in a target -driven, fast paced sales and account management environment

Skilled at building cross- functional relationships that deliver outcomes

👉 Who we are looking for

You will be: 

Proficient in CRM (Salesforce would be advantageous)

Analytical 

Data driven - using data to drive strategy

Commercially savvy- confident with forecasting , GTV and LTV metrics

Amazing at communication and stakeholder management 

A strategic thinker who can turn vision into action 

Motivated, proactive and results orientated

An inspirational leader, leading from the front

🎁What's on offer 

Car allowance

25 days annual leave 

Birthday day off 

Employee Assistance Programme

Long Service Awards 

Half year Awards 

Kudos 

How to Apply:

If you think you have the skills and experience we are looking for, then we would love to hear from you.

If we like what we see you will be invited to have a short call with our recruitment team, followed by a two stage interview process.